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Updated to Photoshop 21.0 and it crashes when I use Object Selection Tool.

Community Beginner ,
Nov 06, 2019

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Photoshop 21.0 hard crashes and restarts my computer, not just Photoshop, when I try to use the Object Selection Tool.  I am using Windows 10.  I have tried this several times with consistent results.

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Updated to Photoshop 21.0 and it crashes when I use Object Selection Tool.

Community Beginner ,
Nov 06, 2019

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Photoshop 21.0 hard crashes and restarts my computer, not just Photoshop, when I try to use the Object Selection Tool.  I am using Windows 10.  I have tried this several times with consistent results.

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Crash or freeze

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396

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New Here ,
Nov 06, 2019

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Update to Photoshop 21.0.0 and i can`t save or save for. it is only posible to export. Is it a bug or what do i wrong?

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New Here ,
Nov 06, 2019

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Same for me. The program crash or freeze all the time.

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Community Beginner ,
Dec 29, 2019

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Lucas,

 

Having the same problem, Photoshop Object Selection tool crashes my computer.

 

Have been working with Adobe support and they claim the source of the problem in my case is the video card, video driver.

 

Can you tell me the hardware specs of you video card and what driver it is using (most current, or othe)?

 

L Burke

F35-Jet-BearHead-NoMarkingsOnPlane-ThanksABunch-X50.png

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New Here ,
Nov 10, 2019

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Same issue. Photoshop crashes upon using the object selection tool (Windows 10).

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Participant ,
Nov 10, 2019

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Same hard crash problem when using tthe new Object Select tool.

Computer specs:

9700k 10 Core CPU

64GB Ram

nVidia RTX2080ti graphiscs card

Pretty certain it's a serious bug

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Participant ,
Nov 11, 2019

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Was hoping that today's (11/11/19) bug fix update 21.0.1 addressed this repeatable hard crash (computer completely shuts down and restarts on it's own) whenever the new Object Select tool is used. It does not.

 

Also have now noticed when I use the "Select Subject" button the same hard crash occurs.

 

Makes these great new tools totally useless.

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Community Beginner ,
Dec 29, 2019

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LP,

Experiencing same crash problem when using the Object Selection tool in Photoshop 2020.  Some sent me a post that might be of interest:

========================

Under Windows 10 an application cannot crash the entire PC, but a driver can. I have no issues with the tool using Photoshop 20.0.2 on Windows 10 and using an NVidia GTX 1080 and the studio driver 441.66.

Try re-installing the Nvidia driver and during the install, choose "Advanced" then "Clean Install". That will ensure left over elements from the older installs are completely overwritten.

 

Dave

 

========================

I will be looking into replacing my NVIDIA GeForce 1070 which is still under warranty and doing a "clean install" of the latest video driver. 

 

Will post results.

 

L Burke

 

Bear-WithGattlingGun-Screaming_hatItWhenThingsDontWork.png

 

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Community Beginner ,
Dec 29, 2019

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Nico,

 

Having the same problem, Photoshop Object Selection tool crashes my computer.

 

Have been working with Adobe support and they claim the source of the problem in my case is the video card, video driver.

 

Can you tell me the hardware specs of you video card and what driver it is using (most current, or othe)?

 

L BurkeF35-Jet-BearHead-NoMarkingsOnPlane-ThanksABunch-X50.png

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Community Beginner ,
Dec 29, 2019

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FX - GIRL - 20,

 

Having the same problem, Photoshop Object Selection tool crashes my computer.

 

Have been working with Adobe support and they claim the source of the problem in my case is the video card, video driver.

 

Can you tell me the hardware specs of you video card and what driver it is using (most current, or othe)?

 

L Burke

F35-Jet-BearHead-NoMarkingsOnPlane-ThanksABunch-X50.png

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Community Beginner ,
Jan 02, 2020

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My graphics card is NVIDIA GeForce GTX 970. I am using NVIDIA GeForce driver Version 441.66 released 12/10/19, however I was using the previous version of the driver when I last tested Photoshop21.  I will test it again with this new driver update and confirm weather or not it is still crashing.

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Community Beginner ,
Jan 02, 2020

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Just installed Photoshop version 21.0.2 and it still hard crashes with the updated NVIDIA drivers, when I try to use the new object selection tool.

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New Here ,
Jan 07, 2020

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Hello, I have exactly same problem. I have found that disabling hyperthreading in BIOS helps and computer no longer restarts. Of course, it has an impact on performance. I didn't make any tests, but subjectively, I didn't notice any slowdown in PS nor in Lightroom. At least PS (+computer) is not crashing, so you can try to use it as a temporary workaround. My CPU is Intel i7 4790K + GPU GTX750Ti + 16MB RAM.

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Community Beginner ,
Jan 08, 2020

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Thanks for the info. Out of town till 1/15; however, will follow up when I
get home and give you an update.

Best,

G Bear

[image: WorldWar-2-FighterPlane-BearInCockpit-BearForce-ThanksABunch.jpg]

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New Here ,
May 31, 2020

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It's May 30,2020:  I upgraded to Photoshop 21.1.3 and computer crashed. Another upgrade came on line the other day. Everything worked. Computer didn't crash. I celebrated.

 

Then, today, I went to work again. Computer crashed while working in Hue, etc. 

 

I rebooted my Mac, tried again. Everything okay. Maybe. I hope it was just a radom crash.

 

If Photoshop crashes again, I will use Photoshop 20. Be wise, never erase an old upgrade.

 

By the way the user interface on this support site stinks. Cannot find a way to start a new thread. When I click on anything--Adobe support, community help, etc.--Adobe asks if I really want to leave this page.

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