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BOOM Rattle BOOM
Participant
April 30, 2021
질문

Updated to Photoshop 22.3.1 and It Quits on launch on macOS 10.15.7

  • April 30, 2021
  • 2 답변들
  • 1426 조회

I updated to the latest version of PS and it quits. I cannot get it to open. Upon launching it from the Contents folder on my Mac Pro, running 10.15.7, it also quits and Terminal gives me the following error. Can anyone help?

 

Last login: Thu Apr 29 09:34:08 on console
/Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021 ; exit;
computer@Mac-Pro ~ % /Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021 ; exit;
2021-04-29 20:22:12.703 Adobe Photoshop 2021[4264:238990] AdobeCrashReporterInitialize: executionTime = 0.027029 seconds
2021-04-29 20:22:12.743 AdobeCRDaemon[4267:239087] CR dialog Preference for force quit 1
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
cvmsBuildComputeProgram No CVMS service
[4266:239083:20210429,202212.925613:WARNING process_memory_mac.cc:93] mach_vm_read(0x7ffee8795000, 0x2000): (os/kern) invalid address (1)
[4266:239083:20210429,202213.208254:WARNING crash_report_exception_handler.cc:267] UniversalExceptionRaise: (os/kern) failure (5)
zsh: segmentation fault

[Process completed]

 

 

{Thread title edited by moderator}

이 주제는 답변이 닫혔습니다.

2 답변

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 12, 2021

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb20553365ac32cd?commentId=6092b62fc9914b71483125d0 

nikunj.m
nikunj.m
Legend
April 30, 2021

Hi,

 

We're sorry about the experience due to Photoshop crashing on launch.

 

Please try out the steps suggested below:

1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

A
A.Fox-Long
Participant
May 12, 2021

Hello,

 

I am having the exact same issue, and neither solution has worked

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