Wacom compatibility issues with new Photoshop 2020

[Colette WIlson]

Just recently bought a new Wacom pro downloaded the new drivers etc I have been setting up quick keys and functions keys for Photoshop and Illustrator. I have also just updated Photoshop to the new 2020 version as some of the updates would really help my workflow. But I have now discovered there are compatibility issues with the new version of Photoshop and the Wacom pro.  When setting up ExpressKey settings or pen settings the new Photoshop2020 does not recognise the Wacom Pro but the 2019 version does.

Does anyone have a clue as to why this is happening?

[Guest]

I'm also having issues with the new Photoshop 2020, besides it turning all of my custom brushes into tools. The brush tool is not taking input from my Cintiq Pro. Works fine with the mouse but won't produce anything with the Wacom pen. Yet all of the other tools seem to work with the Wacom pen, at least the ones I've tried so far, like the pencil tool and lasso tool. I haven't found any answers yet. Looking to see if there is some way to install the old version of photoshop back onto my system so I can get my work done.

[Guest]

I was able to reinstall the 2019 version of photoshop CC from the creative could pannel and click on the three dots next to the open button. From there I installed the older version which is v 20.0.7. I'll have to reload all of my custom brushes again, but my Wacom pen is working as it should.

Update: Some of my custom brushes are now also causing a glitch with v 20.0.7. As soon as I install them the brush tool in photoshop stops working. Then I have to uninstall photoshop and reinstall it to at least get the basic brushes back. Sadly resetting the tools does not solve the issue.

[Colette WIlson]

I have reinstalled Photoshop 2019 and everything is working fine! This is the problem when Adobe creates updates not all scripts or previous preferences are saved. Although when you install the new version you have the choice to keep existing preferences, this might help!

[Shankera0208@gmail.com]

I am having the same problem with Intuous Pro L tablet even with the latest driver 6.3.37-3.  Having this issue since upgrading my MAC OS to Catalina (10.15), have raised this with Wacom as well about 2 weeks ago and yet to get a response.  I feel handicapped without the functionality of my pengrip,  Any command requiring brush size does not function properly both in terms of size and pressure (Brush tool, Clon Stamping, Spot healing etc. ).  

Any help will be much appreciated. 

[brezeljo]

Hi, I tried to remove photoshop completely  and reinstall but this doesn't help either (I'm still on Mojave). That said, tablet and pen work fine (pressure too) but Photoshop 2020 is the only application the tablet ignore, Photoshop picks up the default configuration. 

As a workaround I made my Photoshop specific configuration as base (application > other) and have the specific configurations for the other apps I use. 

[bdgordon]

Workaround worked for me also (Wacum Cintiq 22 with Catalina).

[CHUCK CHAIR]

(sorry i was adding this comment under an old username and cant work out how to change it! The edit options tell me that the correct name is being used, but when i look in this forum it's the wrong name!)

anyway, i'm having a simliar issue on mac Catalina 10.15.3 and intuos pro L 6.3.38-3 and photoshop 21.1.0

more specifically, at random intervals my undo 'command + z' (assigned to the long button on my pro pen 2) changes to what appears to be 'command + option' which rather unhelpfully duplicates the layer im on instead. 

[JJMack]

If you are using window and Photoshop version 21.1.0 Adobe broke Photoshop WinTab pen support If you  configure your Wacom Tablet to not to use Windows INK withe Photoshop you to need to change it to use windows INK and remove the PSuserconfig.txt file you added to your userid Photoshop preference folder.

[JJMack]

I have not install the latest Wacom driver I'm still on

That drivers on windows seems to be working with all the versions of Photoshop I have installed. CS3, CS6, CC 2014, CC 2018, CC 2019 and 2020. I have configured my Wacom pro to use Wintab with Photoshop for old versions of Photoshop only have WinTab support and I have configured the newer version of Photoshop the can support pens via Microsoft INK APIs to use WinTab APIs instead.

I reverted back to  version 21.0.3 Adobe broke other things besides Wintab support in the 21.1 update like Actions with Save As steps.

[Colette WIlson]

I'm glad Windows is working, still having issues with Mac and new Photoshop. Ive tried reinstalling the app but still have the same problem. Maybe need to check with the Wacom community and see if anyone has answers. Could be we need a new driver?!

Thanks

Colette

[brezeljo]

Same here, Intuos pro, Mac Mojave, I removed all Wacom related files to do a fresh installation with the latest driver but that doesn't help. 

[BrettSimms]

Ditto here - rocker button function is not working properly for me. Backward as right-click (default behaviour) is ok, but the foreward click does not work at all.  Still works fine in 2019. Latest drivers etc etc.  

[ArtboySHF]

This works for 2019 and 2020 photoshop and Intous 5 and windows 10 ............

creat a txt file named "PSUserConfig.txt" in that write one line "UseSystemStylus 0"

Save it on your systeme here:

C:\Users\(YOUR NAME)\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

Restart Photoshop 

And be sure to thank these guys:

https://youtu.be/sGi47EWEkuY

[rreaume717]

Worked perfect! Thanks

[masam92234956]

This saved me. Thank you so much!