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dbb_design
Known Participant
September 10, 2020
Question

Why does my Photoshop reset preferences and settings after restart/crash?

  • September 10, 2020
  • 1 reply
  • 2672 views

This isn't a new issue, and it's been prevalent in previous versions as well - but after some PS crashes, or when PC gets real laggy from illustrator/PS and needs a restart, Photoshop will completely revert some settings back to complete default (which screen to open in, transform controls, save for web settings, previous files, save to destination, fill content settings, brushes, etc) as if its my first time opening Photoshop

Why does this happen?

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    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    September 11, 2020

    Hi there,

    Sorry to hear about this. Which version of Photoshop are you working on? We're here to help, just need more information.

    Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

    Regards,
    Sahil



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    dbb_designAuthor
    Known Participant
    September 11, 2020

    Currently running cs6 - but this isn't a new issue, and has happened on multiple devices. It happens randomly, whether from a PS crash or after I restart after it starts getting laggy from working in programs for long periods of times.

    Either a random crash or manually saving all my files and restarting my PC will cause a majority of options and preferences to resent to new install default. I've had something similar in Illustrator crashes where it'll literally revert files back to the original save state of the day rather than the most recent save.

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