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Answered

Fixed: Zoom/Pan very slow in Photoshop v22.3 on macOS

Forum|Forum|4 years ago
March 15, 2021
11 replies
12375 views

Since I updated to 22.3, panning around and especially zooming has a severe lag attached to it; it sometimes takes multiple seconds to finish zooming after I let go of the trackpad. All other features are working fine, like before the update.

Does anyone else experience this problem? Or/and have any solutions?

13-inch Macbook Pro Early 2015, 2.7 GHz Intel Core i5, 8GB RAM, running on macOS Mojave 10.14.6.

{ Moderator Note: Thread title edited, PS-63413 }

This topic has been closed for replies.

Correct answer nikunj.m

Hi all,

We're happy to announce the release of Photoshop 22.4 which should help with this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

brunortega

Participating Frequently

I think I found the problem and the solution.
After a lot of tests, I figure out that problem ocourr when the Rulers was on. When I deactivated Rulers (Ctrl + R), the lagging was gone. But it was a temporary fix. So, I found another fix: I just uncheck that option on preferences and voilá, Photoshop's slow when zooming is gone.

B

BJLantz

Participant

This issue has NOT been fixed by any updates thus far. After working forever in Photoshop CS6 and being perfectly happy with it, I decided to join the 21st century and upgrade to CC. I am running the most up-to-date (March 14, 2022) version 23.2.1 Photoshop on a brand new M1 iMac w/ 16GB of RAM. I just started using it so I have not added any presets, or third-party plug ins or anything. This thing should be screamin' - not making *me* want to scream because it is taking WAY longer to complete my work with MUCH frustration because of this one stupid bug. Seriously, Apple "geniuses" - get it together, please? I feel like I am being ripped off paying for this monthly subscription when good 'ol CS6 didn't give me any trouble and I could quickly do my work without the spinhing beach ball of death every time I try to do something as simple as zoom in or out.

PS - I have tried many of the suggestions here such as the ruler, etc.

nikunj.m

Correct answer

Community Manager

Hi all,

We're happy to announce the release of Photoshop 22.4 which should help with this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

D

defaultlsqoisosmh5o

Participant

Im working at a VFX studio with release 23.0.0 and this has still been a huge issue. We work in 32 bit with a Color Lookup adjustment layer on top of our layers (film LUT).

Version 2020 was working just fine as it always has. In 2021 we had immense lag (zooming, turning on and off layers,panning etc..) 2022 doesnt seem to fix it. It can take up to two to three seconds to turn on and off layers. When changing levels there is so much lag we are pretty much just "guessing" what the level bar will change.. Almost impossible to work. We had an issue with 2020 and a sophos firewall crash so we cannot go back to 2020.

Is this still being investigated? What changed in photoshop that has caused this? I've tried with graphics processor on and off.. doesnt seem to make a difference! Please lets make this software faster and not slower.

ozan bal

Participant

Hi, I'm using MacBook Pro2019 with i9 but I have same problem when I using trackpad...

Zoom in and out killing when I want to work with just Mac without Wacom or mouse...

My PS version is 22.3. I hope they fix this soon...

A

Anonymous

I have the same issue and it's extremely frustrating. When will this be fixed? Here's a video I recorded of the issue.

Bohdan Chreptak

Known Participant

I'd like to point out that I've noticed this only when "pinch zooming" and panning. If I hold Z and stroke the touchpad its very fast and clean. So this is not a zooming and panning specific issue...

PSHOP's got some deeper trauma...

D

dansltaylor

Participant

Same situation here, I have:

MacBook Pro 2019 16' (6-core i7)

16gbRam

AMD Radeon Pro 5300M 4GB

Intel UHD Graphics 630 1536 MB

Catalina 10.15.7

I have both Versions on PS working on that exact same computer:

Photoshop 2021 22.3.0 => DOES NOT Zoom or Pan in a real-time responsive manner, it lags terribly, and everything happens as if it was buffering and 'replaying' every movement. Very hard to work this way.

Photoshop 2020 21.2.6 => WORKS just fine. No issues on anything.

Clearly there is something that the newer version introduced that is not playing well with either hardware acceleration or maybe it's assuming a different core (M1 vs Intel) but it is very drastic. I am surprised this not being a "known issue" by now.

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about the delay while zooming or panning in Photoshop on your MacBook Pro.

This issue has been logged as a bug and our product team is working on a fix for it.
In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

G

gasmart

Participating Frequently

ive waited a few weeks now for a similar thread to be answered.🤔 🤔

my zoom in/out function is currently incredibly slow. i am up to date with all updates. is it just me or has photoshop team gone lockdown. its a most frustrating bug and i would appreciate a kindly reply. thank you.🥰

L

Lee5C77

Participant

hi!!

when moving through an image on photoshop while workin gon it zoomed as i move across the image on my pad the image on screen takes a while to catxh up..

this has only just started.

new hard drive and 1 year on mac book pro..

help?

lee

Akash Sharma

Legend

Hi there,

Sorry that Photoshop is freezing & running slow while using the Zoom tool on your MacBook Pro.

Which version of Photoshop are you using? Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

If you're using the latest version of Photoshop 22.3. This issue has been logged as a bug and our product team is working on a fix for it. In the meantime, you may roll back to a previous version of Photoshop as a workaround: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Akash

L

Lee5C77

Participant

hey
thanks for advice but it didnt help.

lee

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T

touheyphoto

Inspiring

Summary: Moving around a zoomed-in image in Photoshop is suddenly extremely laggy.

Here's a video of it in action: https://www.dropbox.com/s/vzrzy2a3a2m95ho/photoshop%20lagging%20zoomed%20panning.mov?dl=0

Details: Running Photoshop 22.3.0 and Bir Sur on my iMac Pro with 128GB of RAM. In the last week I noticed an extreme slowdown in moving around a zoomed-in image. The movement is slow enough to drive one crazy quickly and once I start the movement I need to wait for it to finish and it can take up to 30 second. Esc is no help. I had the previous version of Photoshop running with this issue and hoped last week when I updated to 22.3.0 that it would stop. No luck there.

My workaround has been having to go from whole image (command+0) to selecting a specific part of the image I want to zoom to (zoom tool). It's frustrating because I usually want to shift a few hundred pixels at a time but now I have to zoom out to the full image first. This method also doesn't work when doing an involved lasso selection where I rely on the image to properly pan when I near the edge. Ugh, any suggestions apprecicated...

Simmer1

Community Expert

Hey,

This link may help: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

T

touheyphoto

Inspiring

Thanks for sharing, I hadn't seen this, but doesn't seem to cover my issue. I'm running a fully loaded iMac Pro with Apple's own RAM. Not using a gaming mouse and otherwise all system are a-go and working well.

It does seem to point to a possible graphics card issue which I hope to be able to investigate further in Safe Mode (to see if it's hardware vs. softare) once I have a big Time Machine backup complete.

My graphics specs: Radeon Pro Vega 56 8 GB

SpectacularKevin

Inspiring

Same here. I was using the clone stamping tool and the healing brush tool and the lag was insane. I dropped back to a previous version for a temporary fix.

I also turned off "clone source>show overlay" which I know causes major lag.

It's unfortunate because I still find that Photoshop CS6 performs the best for what I do (which is high end photography retouching). I frequently want to get with the times of CC's new releases but CS6 consistently out performs 2017 and beyond.

Bohdan Chreptak

Known Participant

This is also killing my flow...and my buzz... please fix!

A

Anonymous

same issue here. on the new m1 macbook pro 8gb of ram.

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