Adobe Premeire elements 2021 crashes trying to update 2021.1

[defaultay7jh3otjqqc]

Stuck in a loop.

Install APE 2021, and statt

Immediately takes over whole screen and keeps getting stuck at and update iavailable

after multiple crashes, lockiup and killing the task I can finallyget the drop down on the update to install

80% complete and update fails

APE is now corrupt and I have to start from the beinning reinstalling orignal

rinse and repeat.

HELP

[defaultay7jh3otjqqc · Accepted solution]

Problem resolved by downloading APE with update instead of installing from disk.

[AlanJPerks]

This is not a correct answer in my case.

[AlanJPerks]

I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

Other programs will run, but elements is stuck.

Cannot clear the update offer panel, so cannot run the application in its present version.

Very poor support from Adobe.

[richard22986771p2it]

I have exactly same problem as Alan:

'I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

Other programs will run, but elements is stuck.

Cannot clear the update offer panel, so cannot run the application in its present version.

Very poor support from Adobe.'

ANY ANSWERS PLEASE

[John T Smith]

When the update inside the program doesn't work the only way you will be able to update is what is marked as correct

Download the 'trial' and enter your serial number to activate
https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html

[richard22986771p2it]

John, thank you very much for this swift and helpful reply.

Last night I re-downloaded the entire program and all seems to be fine now.

But this is a really poor show from Adobe!