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Adobe Premiere Elements 2022 under W11 - Totally unstable

New Here ,
May 18, 2022 May 18, 2022

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I installed a new HP PC under WIndows 11 Pro (64). 32Gb, 4TB SSD, NVIDIA GEForce RTX3070 Graphics Card, 8-core 2.50Ghz processor.I'm trying to edit a 30 minute, 4K movie and I'm getting nothing but crashes. Both during editing and rendering. Adobe completely freezes the PC, or no longer works, or we have "unknown error" messages. In short, totally unstable. I regret switching to Adobe because I used VEGAS from Sony before and I had no problem

 

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Community Expert ,
May 19, 2022 May 19, 2022

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It's not a conflict between  the program and Windows 11. Many of us are using them with no problem.

 

You say you're editing 4K video. What are the full specs of that video? Premiere Elements can struggle with 4K video using other than a 30 fps frame rate.

 

Certainly, if you've found a program that works for you, the easiest solution is to use that program. But it certainly is also possible to use this program on Windows 11 too.

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Community Expert ,
May 19, 2022 May 19, 2022

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Is this Premiere Pro or Elements?

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Community Expert ,
May 19, 2022 May 19, 2022

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>NVIDIA GEForce RTX3070 Graphics Card

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
If you have a laptop you MAY also need to check for a laptop specific nVidia driver

 

>4K movie

The only 4k I have edited were some samples from https://4ksamples.tumblr.com/ and I had zero problems

 

What I have (home built Jan 2021)
Windows 11 Pro 64bit, currently at version 21H2 Build 22000.675 - Premiere Elements 2021.3
Intel i9-10900k CPU in ASUS-Prime-Z490-P motherboard with 64Gig TEAMGROUP-3200MHz Ram
Team 512Gig SSD for Windows and programs and usual Documents files
Samsung 500Gig SSD for temporary and output files, WD 1T SSD for video and picture input files
Video MSI GeForce GTX 1650 128 Bit Graphics 4Gig GDDR6 Ram driver 511.09
850 watt power supply (see https://www.newegg.com/tools/power-supply-calculator/)
Full tower case & CPU cooler & DVD writer & extra case fan & monitor & keyboard/mouse

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Adobe Employee ,
May 21, 2022 May 21, 2022

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Please share some of the files you are using & provide us with the steps which crashes the app. We have not seen issues with Premiere elements on Win11. 

Also share the log files after the crash

1) log files at  %appdata%\Adobe\Premiere Elements\21.0\logs

2) Submit the crash in Crash reporter dialog with your email id & share the crash report with us

3) If you find a Dump file at C:\DumpStore after the crash, share that one too

 

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New Here ,
May 20, 2022 May 20, 2022

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After many new rendering attempts, here are my conclusions. I specify beforehand that all my drives are up to date, and the programm is "Premiere Element" (not Pro)

1) Different FPS rushes in my projects

I use several different cameras. A Panasonic HC X1500, A GoPro 9, and that of my drone. All film in 4K.

The Panasonic is always in 50fps, for the other 2, depending on the needs of the shots, they are sometimes in 25fps, sometimes in 50fps. Adobe Premiere Element absolutely does not support this and crashes all the time. After a week of attempts I never managed to create a film (rendering). And each time, with the same assembly, the problems are different. Crash machine, freezing, error message without any number or explanation, etc.

2) All in 25fps - 4K
I turned all rushes from 50fps to 25fps, then started rendering. The first try crashed. I relaunched it and finally I got a first movie (30 min / 13Gb)

3) All in 50fps - 4K
I started from my initial rushes (the majority of which are in 50fps) and I transformed (with Uniconverter) the few 25fps rushes into 50 fps. I'll spare you the details, but the crashes are as numerous and diverse as in point 1. Impossible to output a movie with Adobe Premiere Element

4) I downloaded Davinci and trained myself in the basics of this program
As the import of the project from Adobe Première (to Davinci) is not possible, I restarted all the editing (without going into too much detail. The test was only done with all the rushes in 50fps (I will do another test soon mixing 25 and 50fps). The editing is quite simple because contains only rushes, simple transitions (fades), titles and music. First observation, throughout the editing, the work ALWAYS remained super fluid (which is not the case with Adobe where the viewing is very jerky). Second observation, in 50fps everything went beautifully, the rendering also and the film is great without any crashes.

Conclusions
I regret my Adobe purchase (and its price) and will only use Davinci for my editing. It takes a little longer to learn but it's very easy. It is by no means necessary to use all its possibilities (but I am sure that with a little time I will evolve in my knowledge of this product) and only do basic editing, as with Adobe (as a reminder, Davinci is free). In short, I definitively abandon Adobe which is totally unstable and full of bugs

 

 

 

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Explorer ,
Sep 10, 2023 Sep 10, 2023

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I, too, am frustrated. I've been using 2023 Premium Elements daily (I have a YouTube channel and drop videos weekly) without issue since about January, but about 4 weeks Elements wouldn't open. It would hang when loading QuickTime. My work order ticket was escalated 3 times with technicians remoting into my PC over a 2 1/2 week period. I finally restored my pc and Elements worked and I produced 3 more videos for YouTube, then yesterday, it crashed during the same launch (QuickTime) step. I uninstalled/reinstalled Elements but that didn't work. I set my pc back to factory and Elements works again...or at least for now. I'm going to start a new discussion with my issue with your same title so maybe I can follow both threads. Something is definitely happening between Windows 11 and Adobe Elements. 

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Explorer ,
Nov 06, 2023 Nov 06, 2023

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Which tread did you begin please.  Since U/G to W11, I can't edit even the smallest 4K files w/o BSOD.  Elements 2022 is completely useless to me now. 

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Explorer ,
Nov 07, 2023 Nov 07, 2023

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Its entitled "Adobe Premiere Elements 2023 under W11 - now unstable"

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