Audio missing after exporting to PC

New Here ,
Jan 28, 2022 Jan 28, 2022

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I used Export & Share > Device > Computer to export my video (MP4) (single images & wav files). Images look great, but NO audio can be heard. In Premier, sound is fine. I don't know what to check.

 

Windows 11. Premier Elements 2021, version 19.0.

 

 

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Adobe Community Professional ,
Jan 28, 2022 Jan 28, 2022

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You have...

Video 1 - with video

Audio 1 - blank

Voice - with sound

 

I only edit video/audio from a camera... so Video 1 and Audio 1 are linked

 

I will GUESS that you have a separate voice recording that you added to the pictures

 

I will also GUESS that you need to do "something" (I don't know what) to have your export account for the blank Audio 1

 

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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Did you burn the file to disk?

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New Here ,
Feb 02, 2022 Feb 02, 2022

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I burned it to my PC, then later burned to disk. There was no sound before I burned to disk.

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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It looks like you're using Windows Media Player to play the video.

 

Try using VLC Media Player, a vastly superior media player. (and it's FREE).

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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In the second screenshot, the DVD drive is selected?

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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John, Ann and Steve have all posted, so I can't resist trying to add something of my own. 

 

Long ago, one of the frequent posters here was Bill Hunt.  I forgot what my audio problem was, be he suggeted that the Voice track was for voice recorded with Premeier Elements, the Music Track is for music from the Premiere Elements music generation system and all audio media added from outside the program (MP3s, WAVs) should be on a numbered audio track.    Sometimes that meant that the primary video track should be on Video 2 so that the external music could be below it on Audio 1.  

Doing that fixed whatever audio problem I had.  

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New Here ,
Feb 02, 2022 Feb 02, 2022

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No. In the 2nd screenshot I clicked on "show menu for subtitles and audio" and a small screenshot showed up and under audio, it says "1. English - AAC - 2 channel." I included it because I did not know if it had anything to do with anything.

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New Here ,
Feb 02, 2022 Feb 02, 2022

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I'm not using Windows Media Player. I just click on the file and it opens and plays. It says it's an MP4 file. Tho it says "Movies & TV" when in the bottom tray.

 

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Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

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Have you tried playing the file with VLC Media Player, as I recommended?

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