Hello everybody.
I think I see your problem, but I cannot be certain. It would be great if you could somehow put in some info, but I'll point out what I think throws everybody at the end.
The info needed:
Your Operating system version and any "Flavor" attached to that name... ...Me lately: Windows 10 Pro (Workstation*)
That last part, "Pro (Workstation*) is very vital. In "HOME", "Education", "PRO" versions alone, there are several high end services unavailable. The one you need most is in PRO for a fact, Possibly education, but that has caveats, but I haven't seen it in HOME versions. What is it? The Disc burning\reading architectures, the joliet reader, the burning service enabler...
When adobe makes these, they build them on what they believe will still be there, but Microsoft is notorious lately for leaving out or removing some older, less common, functions from their more bargain software packages for windows. Other software companies build their own sandbox (you don't $h!t in somebody elses sandbox) operations for disc burning and don't pass through the OS. The downside of this is that you have to handle the memory and resource allocation in your own app, and if somebody uses a machine that barely meets requirements, after a while the function will start having issues. I've seen it happen... ...It's happened to me.
Adobe has taken a different direction with their SAAS model as of late. Their software relies on system elements to handle resource management. Unfortunately, Microsoft isn't exactly open about the resources they include or exclude, or change. This is also why After Effects still has a sound engine problem in windows, and requires you to swap out hardware selection to "reaquire" the older hardware links you wish to use.
On a Mac? You aren't completely screwed... ...well, maybe... ...Encore still works on many of them, but won't for long. You may have to use an emulator to run windows, or perhaps use WINE if you have an intel mac, then just wrap the windows version of this app inside a WINE bottle (Google it). The best version of windows to use? Windows 7. All the disc burning stuff you need is in the home version, with a few extra pieces in the pro\ultimate versions. You won't really have all this available to adjust, but if you still have problems, go with a win7 install for dual boot or emulator like vmware fusion.
I'm going to test my theory. I'm going to buy this right now, and I'll check it out.
I've been using Encore for a long time, but my PC took a splatter, and I've reformatted with win10pro Workstation, with a customized install and services running to read\write the joliet and UDF file systems for optical media.
It is true that macs have no remaining code in them to make dvd\blu-ray. If you really want a suite for that, Cyberlink, DVDFAB, Magix\Sony vegas. They all have a discbuilding architecture that does exactly what I described above. Adobe, like apple, have dropped all of that. They will poll the system, and if there is no resource controller in the system, it won't show the capability.
Most win10 editions do come with some ISO burning ability. However, I have found that PowerIso is most useful. There are others: IMG burn for one. Nero, Cyberlink. Cyberlink usually comes with your burner and will burn an iso. But it is usually the older, very limited version of the burning software, which can quit after a while. They also have a SAAS model you can get in on, so you can set up your own workaround for this.
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