Can't import HEVC into Premiere Elements 2021 - HEVC video extension installed

[Steve21949114fdlq]

Premier elements is installed in windows 11 PC. I have installed HEVC video extension app. I have deleted the cache files. But premier elements is still unable to import an HEVC format media file. The Premiere elements 2021 is version 19.0.

What do I need to do to be able to import HEVC mdeia files?

Steve

[Ann Bens]

. Hope it helps

By @KyleFireEagle

Probably not as this is the Elements forum. But thanks.

[fabiank11422104]

I love that even after 3 years this problem isnt fixed.

[Bill Sprague · Accepted solution]

I love that even after 3 years this problem isnt fixed.

By @fabiank11422104

If you are here to slam Adobe, you certainly have the right to do that.  However, I have no trouble with HEVC/H.265 footage in Premiere Elements on my Windows 11 computer.  I did have to install the correct codec from Microsoft.

[fabiank11422104]

After talking to the support I found out the problem. Premiere Elements has an upper limit in bit depth. You basicly cant go above 8 bit depth according to the support. So not really satisfied and probably justified in my earlier outburst.

[Bill Sprague]

My curiosity has increased!  Can you describe your source clips?  Can you share one?  I would like to try it in the video editing programs I have.   My understanding is that the 17 million colors of 8 bit recording is enough.  The billion color possibilties of 10 bit recording won't be significant, even if display screens can handle it. 

On possibiltiy is that 10 bit files can have a greater range for grading.  If you bought Premiere Elements for color grading, you may have picked the wrong NLE.   

[fabiank11422104]

My method of recording is Geforce Experience with Instant Replay. Here is the metadate from on of those videos. Every recording done by this method cant be opened by Premiere Elements.

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 10 min 0 s
Source duration : 10 min 0 s
Bit rate : 37.2 Mb/s
Width : 5 120 pixels
Height : 1 440 pixels
Display aspect ratio : 3.556
Frame rate mode : Variable
Frame rate : 59.940 (59940/1000) FPS
Minimum frame rate : 24.013 FPS
Maximum frame rate : 63.830 FPS
Original frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.084
Stream size : 2.60 GiB (99%)
Source stream size : 2.60 GiB (99%)
Title : VideoHandle
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
mdhd_Duration : 600472
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 10 min 0 s
Source duration : 10 min 0 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 96.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 13.7 MiB (1%)
Source stream size : 13.7 MiB (1%)
Title : SoundHandle / System sounds
mdhd_Duration : 600460

[Art Cave]

Hey Steve,
thanks for your post in this forum. This discussion helped me a lot. I recently installed Microsoft's HEVCVideoExtension V2.1.1161.0 on my Windows 10 setup, but I hit a roadblock when trying to import footage into Premiere Pro that a client sent over.

Oddly enough, I managed to import your footage into both Premiere Pro 2021 and Premiere Pro 2023 without a hitch. But here's the kicker: while Premiere Pro 2023 exported the video smoothly, 2021 threw me that typical "This file requires the HEVC codec..." error when I tried rendering.

As far as I've grasped, the HEVC codec is a work in progress. While I couldn't get my client's footage in, I'm hopeful that either Microsoft will iron out the kinks in future HEVC updates or Adobe will tweak their software for compatibility down the line. But for now, transcoding seems to be the way to go. Just wanted to contribute my two cents to show my appreciation for the discussion.

[ashley_0656]

I'm at the point where I'm ready to give up on Adobe and Windows/PCs. It shouldn't be this hard to perform basic tasks.

[Ann Bens]

Its not windows but rather adobe who makes it difficult to use h265