Crash on Export - Adobe Premiere Elements 2024

[Carlos Googles]

Context

I record videos on my GoPro 12's and I do some very simple editing in them. Most of the times it's just merging them together, nothing fancy at all. Everything was good until beginning of July, around that time Premier Elements just started crashing during export. It usually crashes around the ~70% progress mark. Any suggestions on what to do? 

Examples

Merging 3 videos (one after the other), all 1080p 60fps :

• File 1: 10.6 GB, ~23:30
• File 2: 10.6 GB, ~23:30
• File 3: 2.42 GB, ~5:20

Exporting to (same as source):

• Resolution: 1920x1080
• Format: H.264
• Frame Rate: 59.94
• Audio: AAC, 160 kbps, 48 kHz, Stereo
• Duration 46 Min, 49.49 Sec
• Aspect Ratio 16:9

Specs

• Windows 11 Pro 64-bit
• CPU: Intel(R) Core(TM) i9-14900K
• RAM:  64.0GB
• Motherboard:  Gigabyte Technology Co. Ltd. Z790 AERO G (U3E1) 
• Graphics: NVIDIA GeForce RTX 4090
• Storage (SSD1😞  2.0 TB (1.28 TB available) [Where Premiere Elements is installed]
• (SSD2): 2.0 TB (0.97 TB available) [Where source videos are and output is exported]

[Steve Grisetti]

You can provide us detailed specs of your source video by opening it in the free download MediaInfo.

In MediaInfo, set View to Text and copy the full report it generates and paste it to this forum. With this detailed information we'll better be able to offer advice.

[Carlos Googles]

Hi Steve, thanks for your reply.

Here is the MediaInfo of 1 of the videos (all should have something similar to this since they are all recorded with the same config).

General
Complete name                            : D:\GoPro\Enchilados FC\3 - 2024 - Summer 1\Game 3\Right 1.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 10.7 GiB
Duration                                 : 23 min 29 s
Overall bit rate                         : 65.0 Mb/s
Frame rate                               : 59.940 FPS
Encoded date                             : 2024-07-26 04:51:54 UTC
Tagged date                              : 2024-07-26 04:51:54 UTC

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L6@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 23 min 29 s
Bit rate                                 : 64.7 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.520
Stream size                              : 10.6 GiB (100%)
Title                                    : GoPro H.265
Language                                 : English
Encoded date                             : 2024-07-26 04:51:54 UTC
Tagged date                              : 2024-07-26 04:51:54 UTC
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Conformance errors                       : 1
 HEVC                                    : Yes
  General compliance                     : Bitstream parsing ran out of data to read before the end of the syntax was reached, most probably the bitstream is malformed (frame 0+[2..8]+[10..13]+15, time 20:51:54.373+[20:51:54.406..20:51:54.506]+[20:51:54.540..20:51:54.590]+20:51:54.623, offset 0x5BC73+[0x9EF60..0x1461BB]+[0x18226F..0x1DC0B4]+0x217268)
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 23 min 29 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 31.8 MiB (0%)
Title                                    : GoPro AAC
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : 2024-07-26 04:51:54 UTC
Tagged date                              : 2024-07-26 04:51:54 UTC

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 23 min 29 s
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Time code of first frame                 : 20:50:39:21
Time code of last frame                  : 21:14:07:20
Time code, stripped                      : Yes
Title                                    : GoPro TCD
Language                                 : English
Encoded date                             : 2024-07-26 04:51:54 UTC
Tagged date                              : 2024-07-26 04:51:54 UTC

Other #2
ID                                       : 4
Type                                     : meta
Format                                   : gpmd
Codec ID                                 : gpmd
Duration                                 : 23 min 29 s
Bit rate mode                            : Variable
Title                                    : GoPro MET
Language                                 : English
Encoded date                             : 2024-07-26 04:51:54 UTC
Tagged date                              : 2024-07-26 04:51:54 UTC

[John T Smith · Accepted solution]

Format                                   : HEVC

Causes problems for lots of people

-HEVC https://community.adobe.com/t5/premiere-elements-discussions/import-hevc/td-p/13235249
-H.265 https://community.adobe.com/t5/premiere-elements-discussions/ape2021-problem-with-h-265-files/td-p/1...

See if converting to H.264 helps

https://handbrake.fr/ open source transcoder/converter to convert

[Carlos Googles]

Hey Steve,

It worked. I changed the format of my input videos as suggested and everything worked smoothly. I will continue exporting the rest of my videos and the forum know if there are any further issues.

Thanks!

[John T Smith]

>Everything was good until beginning of July

What changed... did the problem start after a Windows update?

>Graphics: NVIDIA GeForce RTX 4090

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver

[Carlos Googles]

Hi John, thanks for the reply.

>What changed... did the problem start after a Windows update?

It is hard to tell. I don't remember exactly when it started happening.

> Do not count on Windows to be fully up to date when it comes to device drivers.

My drivers are updated, and for editing I do use the STUDIO drivers. It still crashes.

[Steve Grisetti]

I think the challenge is the 60 fps HEVC file. I'm not sure Premiere Elements can work with this type of video natively.

When you place the video on your timeline, is the line above the clip yellow or orange? If it's yellow, the program is able to conform to the file and it should work very efficiently. If it's orange, something is wrong and the program is not able to assimilate the video natively.

[Carlos Googles]

Hey Steve, 

The line is yellow.

[Steve Grisetti]

That is a good thing. It means that the program is operating at maximum efficiency with this type of video.

Unfortunately, it also means that we've eliminated another thing that could be going wrong. With your hardware you definitely should not be seeing lagging and your other issues -- so I'm not sure what's up!

[Kreative Kut]

Hey Buddy, I too have i9 14th 14900k and it was crashing same while doing heavy work like Render or export in Premiere or After Effects. Somehow I changes few settings in BIOS and it was better but now INTEL has sorted the issue and all you have to do ir to update your BIOS mannualy. Go to your motherboard provider site and download the latest Beta version of BIOS and install that. 

Its fixed. I have updated mine and its working perfectly fine.

[John T Smith]

Read about the Intel problem - https://www.askwoody.com/newsletter/free-edition-intels-troubles/