Custom Export Settings only 4K

[EC2006]

This is the dumbest thing. I'm trying to make a custom export preset for Premiere Elements 2018 and now all of a sudden it only shows the 4K presets. Before it would show all the presets, from 480p to 4K. Now I can only see the 4K presets. I have tried to fix for two days and I am about to buy new software.

When I modify the preset to be lower than 4K, the file size is ridiculously big. Almost as if it is a 4K video but only displaying at the resolution I chose.

Can anyone please help me fix this

[Steve Grisetti]

Have you tried closing this and selecting the Advanced Settings option to create a new preset, just in case you triggered some kind of filter? 

Have you tried a different preset?

Can you give us any ideas what you've tried in the last two days?

[EC2006]

I have tried closing and reopening it. I have no option to try different presets other than the 4K ones as shown in my attatched screenshot. I have also tried exporting with multiple induvidual clips of different resolutions in my timeline (e.g. media files in 1080p, 720p and 4K). I have also tried to change the encoder with no luck.

I also ran some driver and software updates on my computer with no change. 

[Steve Grisetti · Accepted solution]

I've never heard of or experienced custom settings locking up on one format, so I'm not sure what to recommend.

You can try resetting the program by holding down Shift+Ctrl+Alt as yoou launch the program. Assuming you're on Windows, if you do it right you should get a pop-up asking if you want to make changes to the program. (You do.) This clears a preference file and can often fix strange behavior.

If that doesn't work, you can try an uninstall/reinstall. You won't lose any work in progress.

[EC2006]

Thank you so much! Shift+Ctrl+Alt worked. I have all the presets back. Thank you very much

[Ann Bens]

Hit Match Source. This will set it to Custom and all checkboxes which you can uncheck and change profile/level and bitrate.