Error message when adding an .MOV file

[rachel238]

When I try to import a recent .MOV file, I get the message—"The importer reported a generic error." and the file is not imported into Premiere Elements.

Any ideas how to correct this?

Thanks!

[John T Smith]

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download