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Error message when adding an .MOV file

Nuevo aquí ,
Dec 03, 2022 Dec 03, 2022

When I try to import a recent .MOV file, I get the message—"The importer reported a generic error." and the file is not imported into Premiere Elements.

 

Any ideas how to correct this?

 

Thanks!

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Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
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Community Expert ,
Dec 03, 2022 Dec 03, 2022
MÁS RECIENTES

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

MediaInfo is an invaluable tool for troubleshooting issues with video editing source files. For more information, visit our Community Forum at Muvipix.com
Traducir
Informe
Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
community guidelines