Failure to import media with new GoPro Hero 11 camera

[Robert232130932pud]

I am not computer literate and am using an older computer with Windows 10. When my GoPro Hero 8 died recently I got a new Hero 11 replacement. Using the GoPro Hero 11, when I tried to create a video in the video editor I got the message that PE was unable to import the media and I must load HEVC which, according to my computer System, I already have loaded.

I then got out an old Hero 8-made video and it loads successfully in the video editor, as usual.

?Perhaps I need new hardware?

[John T Smith]

HEVC https://community.adobe.com/t5/premiere-elements-discussions/import-hevc/td-p/13235249

OR

use https://handbrake.fr/ open source transcoder/converter to convert to a format you may edit

Handbrake tutorial https://www.youtube.com/watch?v=xlvxgVREX-Y&t=34s

For the future, check your camera manual to find out if you may have it record in a more compatible format

[Bill Sprague]

How old is the computer and Premiere Elements version?  HEVC (or "H.265") is relatively new.  Its adoption has not been universally successful due to licensing issues.