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Green distortion over video

New Here ,
Apr 05, 2021 Apr 05, 2021

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Hello, I am using Premiere Elements 21 on Windows 10 Version 20H2. I can add media, but these are distorted by a green bar when playing. I can watch the same videos with VLC without any problems. Thanks for your help.

 

error premiere.JPG

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Updating the GPU driver from Intel solved the issue.

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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Always our first recommendation. Glad it worked for you!

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Same problem -- updating drivers didn't fix

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Same problem -- updating drivers didn't fix

 It will.  But, in some cases here, it was changing to an older driver that might not have the flaw in it.  If the GPU is from Nvidia, there is also the choice between gaming and studio drivers.  

 

What version of Premiere Elements are you using?

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