- I had 2 times HEVC Codecs from the Microsoft Store installed (1 old and 1 new) (Please be sure, that you have only 1 installed from the actual date) for 0.99$
- Be sure that your Windows and Nvidia Driver are up to date
Sure. In a software that costs 100€, the codec should be included. But i am happy that it now works with "just 99 Cent upgrade" for all my Win10 PCs. For just 1* 99Cent.
It does not work for me. I have Windows 10 1903, I bought the codec, I deleted the cache, I updated my nvidia quadro card to the last driver ... and I can't import the files. I receive the message that the files are not compatible on my system and the link you have shown is displayed. But it is not true, I can open the videos with the operating system using any media player. Very frustrating because I have updated since 2019 version for this feature.
I fully agree! That said, I have a phone that will record stabilzed 4K 60p, but only in H.265. My computer is strong enough and my (favorite editor) Premiere Elements can now handle it. So I violated all my principles and spent the 99 US cents.
My current guess for those that aren't getting it to work is that there may be some anomolies in how the codec is installed after the 99 cents is spent.
Okay i can import the media with HEVC Codec into Adobe Premiere Elements 2020, but as soon as I start playing the Video it gets "blurry" and "stripes" appear all over the screen.
Every other media player (e.g. VLC) doesn't get any problems.
Has anyone had similar problems? And if so, how did you fix them?
Yes and i can't find anything to solve this issue .. i doubt that it's a hardware problem, i got a brandnew computer last fall. i7-9700, 16 GB DDR4 RAM 3000MHZ, RTX 2060 6GB and two M.2 SSD.
Windows 10 Pro Version 1903 (64 Bit System)
So according to any source from Adobe my computer should be able to process HEVC media, but i still get stripes and it becomes blurry ..
So I figured out a hack to get it to half a**ed work. basically right click on the video preview window and select playback quality to highest. it will at least attempt to play, although the video is very laggy and not smooth at all you can at least make stuff out enough to do your edits. i was contemplating installing k-lite codec pack basic, but am waiting for adobe to respond first.
If that fails, go to the Help Menu. Select Online Support. It goes to a website with a icon in the lower right screen that will start a "chat" with Adobe. They will, if necessary, remotely run your computer to fix it.
thanks for confirming that my tip in the first post was right:
"My tips:
- I had 2 times HEVC Codecs from the Microsoft Store installed (1 old and 1 new) (Please be sure, that you have only 1 installed from the actual date) for 0.99$"
There are several things that effect play back starting with you computer. HEVC may be the most computational intense codec in common use now. What are the details of your computer? If not "muscular" you may need to convert the HEVC footage to a different codec.
Other things include audio hardware settings, preview quality settings, hardware acceleration settings and disk space. What are they?
Yea sadly im gonna go with this is actual problem with premier elements.... i said screw it after spending 70 dollars on elements, and downloaded the trial of premier pro, and low and behold everything just works... no lag, weird video issues, nothing wrong. hevc h265 videos are playable and editable, which leads me back to this is an actual software issue with premier elements.
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