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IOS Ventura and Premiere Elements

New Here ,
Apr 17, 2023 Apr 17, 2023

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I was stupid enough to update my IOS a while ago. I have many Premier Elements projects and also finished projects, and now I am unable to open any of my files. It's about time Adobe fix this problem asap, or I consider a refund for a useless product. Thank you 😒

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correct answers 1 Correct answer

Community Expert , Apr 17, 2023 Apr 17, 2023

Which version of Premiere Elements do you have?

 

If you do not have the current 2023 version you need to blame Apple for not including backward compatibility in the newer version of their operating system

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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I highly recommend you ask for your refund. Adobe will not update the product to work with the new operating system until its next generation, assuming that's coming.

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Thank you for your respond. It wasn't a lot of money, but it is extremely enoying that Adobe treats their customers like this.

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Which version of Premiere Elements do you have?

 

If you do not have the current 2023 version you need to blame Apple for not including backward compatibility in the newer version of their operating system

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New Here ,
Apr 17, 2023 Apr 17, 2023

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I have versions 16 and 17. 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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I believe by fixing older versions, Adobe will sell less of the last version. It all comes down to :money_bag: 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Very simple example... a company sold version A and then B and now C

 

C supports the current operating system on a computer

A and B are not compatible with the current operating system

I do not know of ANY company that goes back to modify A or B

This is NOT the fault of the company selling programs, but it IS the fault of the operating system company making changes and not maintaining backward compatibility

Apple is at fault here, not Adobe

To use an old program you need to keep using an old operating system

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