No center channel audio in Elements 2020. Can't hear any talking.

[Kelemvor33]

Hi,

I have multiple movie files thathave no audio when I bring them into PE2020 to edit them.  It's as if the audio is on the center channle, but PE is only playing the left and right channels.  Is there some way to force it to just put the center onto the L and R so I get the words?  I can hear the talking if I play the same file back in VLC or some other media player.  It' sjust in PE that I have no talking.

Thanks.

[Steve Grisetti]

Premiere Elements can edit stereo but can not edit multi-channel channel audio or a video clip with several video channels. Do you know what type of audio your video has?

If not, open your video in the free download MediaInfo. In MediaInfo set View to Text and then copy the text to this forum. With this detailed report we'll better be able to advise you..

[Kelemvor33]

Here's the info.

I guess I can probably just run the file through Handbrake and then bring that into Premiere Elements.  But if there's a way to do it without having to do that, let me know.

Thanks.

General
Complete name : C:\Temp\file.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 1.87 GiB
Duration : 2 h 35 min
Overall bit rate : 1 729 kb/s
Frame rate : 23.976 FPS
Movie name : file
Encoded date : 2017-07-12 22:30:56 UTC
Tagged date : 2017-07-12 22:30:56 UTC
Writing application : Lavf57.71.100
Comment : file

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2 h 35 min
Bit rate : 1 500 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (23976/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.068
Stream size : 1.62 GiB (87%)
Writing library : x264 core 152 r2851M ba24899
Encoding settings : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=32 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=1500 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=3:1.00
Encoded date : 2017-07-12 22:30:56 UTC
Tagged date : 2017-07-12 22:30:56 UTC
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 2 h 35 min
Bit rate mode : Constant
Bit rate : 224 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 248 MiB (13%)
Language : English
Default : Yes
Alternate group : 1
Encoded date : 2017-07-12 22:30:56 UTC
Tagged date : 2017-07-12 22:30:56 UTC

[Steve Grisetti]

As we suspected, this is 6 channel audio. You won't be able to edit it or control the individual channels in Premiere Elements.

[Kelemvor33]

So there's no way to have Premiere Elements convert it to two channel audio? I have to do that separately and then bring the program into Premiere elements to do the editing?

[Steve Grisetti]

That's correct. Or you could edit in a multichannel pro program like Premiere Pro.

[Kelemvor33]

Yeah. I tried using Pro once or twice and just got very confused and changed back to elements. I just do this on the side for a little personal projects and don't need anything fancy except apparently this one feature.