Online Services encountered an error.

[Darren Fitzgerald]

Just purchased Adobe Premiere Elements, as soon as I click on Soical Media during the export I get the following error:

"Online Services encountered an error.  The service will now be terminated or paused if possible."

I can click OK and it still takes me into the Soical Media section to select youtube.

[Bill Sprague]

The connections between Premiere Elements and any social media don't always work.   The likely cause is a protocalls change at the social media site.  The fix is to export your video to a local drive, review it and then use the social media's uploader.   

[Darren Fitzgerald]

Thanks for the info Bill, is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  Not what I would expect from Adobe, been using their other products such as Lightroom and Photoshop for years.  Thanks again for your reply Bill.

[Bill Sprague]

...... is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  .......

By @Darren Fitzgerald

No, it is not an official word.  Most of the help here comes from other users and most of that comes from only a few regular contributors.   As users, we don't know what the official work might be.  Historically, the answer to your question has been the same.  YouTube (or other service) will make a change to their connection protocols and it stops working for some.    I'm sorry that you are dissatisfied.  If you bought directly from Adobe, there is a 30 day refund policy.   

[Darren Fitzgerald]

Bill:

    Thanks again, I do really appreciate your input on this subject.  My frustration was not directed to you, just with the product not working the way I had expected.  Once again, thanks for your response.

Darren

[Darren Fitzgerald]

So spent the last 2 days with chat support and it looks like this is their official fix to this problem.