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Question

Perforance issues with Adobe Premiere Elements 2018

Forum|Forum|8 years ago
March 14, 2018
3 replies
3704 views

Adobe Case Number ADB-1328375-H8S6

Dear Glenn ,

You contacted us on 3/12/2018 7:23 PM. We have resolved your Performance issue and are closing case number ADB-1328375-H8S6.

Thank you for contacting Adobe Customer Care.

The performance issue was not resolved.

We talked about downgrading the driver for the video cards in the machine and the conversation was switched to purchasing new software (Adobe premiere 2018 Pro CC). It was suggested by support that sales might give me a discount because of the recent purchase of Adobe premiere Elements 2018 which I am now told cannot handle YouTube video projects. Another bracket, this one for The Master Power Switch in the front Engine Dragster - YouTube

I was switched to sales and put on hold. When sales came on the line they said no way would they give a discount.

So after waiting to talk to support, being redirected to sales, being told that it made no difference about the recent purchases.

I still have the problems with Adobe Premier Elements 2018 not performing. This is after three months of conversations between Adobe, Dell Pro Support, and Nvidia.

Both Dell Pro Support and Nvidia agree (and even Adobe) that the machine and the video board far exceed the HP Adobe specifies as a requirement to run 2018

I sure would like to know what is needed to have 2018 perform as advertised. I am willing to purchase any new or additional hardware to accomplice the simple achievement of having 2018 perform correctly.

Help!

I am to the point of looking at different software. Been a loyal customer of Adobe for years. Tech support seems more interested in sidetracking solving the issue that fixing the problem.

Finger pointing to the PC then the video boards, both of which have proven to far exceed the requirements.

Wish I could bet this software to work, I do not want to have to learn a different package, but looks like I have no choice.

Looking at Corel Video Studio Pro X10

Glenn lever

This topic has been closed for replies.

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Bill Sprague

Community Expert

50 m stand for megabits per second. Current cameras range from about 35 to 100. 50 is very good.

I too am beginning a learning curve with Premiere Pro, but just for brain exercise.

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glennl52077132Author

Known Participant

The biggest dislike I have of pro is the organization of the media in the time line. why would you want to separate the audio and the video of the second clip?

I am struggling with time, I see having to learn new software as a real hindrance in my work flow at the moment. I am trying to get the dragster ready for the new season and the first race is 5 weeks away

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glennl52077132Author

Known Participant

I have had Pro now for 14 days and have canceled the subscription.

It is an excellent product, and ran perfectly on my computer.

It was just to complicated for what I am doing.

I have come to really like the features in elements.

The engineers at adobe have called and asked for my system configuration, brand of the camera and file format I am shooting in, and a sample video file.

They say they are working with Nvidia to try and come up with a driver that will work. I must not be the only person having problems.

I'm not sure if a solution will be found and if it is if I wold be notified to download a new driver from Nvidia.

For now I will continue to use the buggy performance I have with Elements.

I did add three more 4GB memory sticks (ordered four, but one was incorrect). Currently have 28GB of memory installed and that seems to have helped a little (way more that the min. adobe says you need).

Peru Bob

Community Expert

glennl52077132 wrote

I sure would like to know what is needed to have 2018 perform as advertised. I am willing to purchase any new or additional hardware to accomplice the simple achievement of having 2018 perform correctly.

I too, am sorry you are having such a problem.

Did you ask to have Adobe support elevate your case to the next level?

What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

What are your media properties, including file type and codec?

Where is your media from?

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

If you could please post the above information, if it does in fact meet the practical requirements, I will request that an Adobe employee that participates on this forum can cut through the mess and red tape for you and hopefully find a solution for you.

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glennl52077132Author

Known Participant

I did not see this before posting the system build sheet.

What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

Please see the post above for the system build sheet

What are your media properties, including file type and codec?

Not sure how to answer this, I am using to Camcorder (Panasonic HC-V770) to shot the videos (1080 MP4 50M????)

Where is your media from? Camcorder (Panasonic HC-V770)

Glenn Lever

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glennl52077132Author

Known Participant

That would be nice I do not want to learn a new piece of software or buy more parts on "it might work".

Any news?

Problem is still not resolved.

I was just working in Adobe, and the typical scenario happened.

It was working fine,

I moved the pointer on the time line,

What was playing on the preview monitor was a different video clip than where the pointer on the timeline was at,

I moved the pointer again and the preview screen went black but the audio continued to play

I did a screen print of the process monitor,

The software did allow me to save my changes and it did that correctly,

Shut the software down and restarted it and I was right back to where I was and changes had been saved.

It would not paste into paint to provide a picture, both CPU and memory was high but not pegged, video boards showed hardy any activity

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Bill Sprague

Community Expert

Glen,

Software frustration is never fun. A half dozen years ago I wanted to learn video editing and bought Sony Movie Studio because it was on sale. It would not run, I could not get support and I got very angry. (Sony has since sold their video software to Magix).

In frustration, I gave up and tried Premiere Elements. I have gone through several versions, and never had any issues. By everything I read, it works for thousands around the world. Still, once in awhile it won't.

Before you give up (if it opens at all), would you try changing the "hardware acceleration" choice in Edit > Preferences > General.

Where did you buy it? A refund seems appropriate.

If nothing will work and you got rotten help from Adobe, switching brands is your best choice. In other forums where I participate the favorite in the under $100 category is often Cyberlink Power Director. Please consider taking advantage of trials before spending any more money!

Good luck!

Bill

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glennl52077132Author

Known Participant

It opens and runs. It is just buggy and glitchy, freezes at unknow intervals.

I have had several versions of Photoshop.

This is the first video editing I have done. I have learned quit a bit of the software, and it would be a shame to lose that time that has been invested.

Do you want me to uncheck the hardware acceleration?

I have read about Cyberlink Power Director, Corel Video Studio Pro X10 seemed to be rated as a more professional level of software?????

Thanks for taking the time to respond. Would appreciate your opinion on Corel Video Studio Pro X10

I have another suggestion that switching our my hard drives for solid state drives would help???