Playback pausing while editing

[mikea90095116]

Yes, I looked on these forums and saw similar issues but none of the solutions work for me.

I have been having this issue for a while. Sometimes it works fine and plays back smoothly, sometimes it pauses ever second during playback.

Moving clips to same SSD didn't work. I've even doing a project with a single file as to not mix formats and settings and its having the same issue.

Disabling hardware rendering did not work.

Changing Audio hardware did nothing.

I have a duel monitor setup, I've tried single monitor. Still nothing.

I'm guessing its the issue with something stealing priority from the application, but I have shut everything down and it still does not work.

I just downloaded and installed this app not 2 months ago, it should be up to date. I would like to keep using it but If I can't I need to find a different app.

Please help.

PC Specs
Operating System Windows 10 Pro 64-bit CPU Intel Core i7 3630QM @ 2.40GHz 77 °C Ivy Bridge 22nm Technology RAM 16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28) Motherboard Acer VA70_HC (U3E1) Graphics Generic PnP Monitor (1920x1080@60Hz) H50 (1360x768@59Hz) Intel HD Graphics 4000 (Acer Incorporated [ALI]) NVIDIA GeForce GT 730M (Acer Incorporated [ALI]) ForceWare version: 399.24 SLI Disabled Storage 256GB Crucial_CT275MX300SSD1 (SSD) 931GB Western Digital WDC WD10JPVX-22JC3T0 (SATA) Optical Drives MATSHITA DVD-RAM UJ8E1 Audio Intel Display Audio Operating System Windows 10 Pro 64-bit Computer type: Notebook Installation Date: 5/19/2018 7:42:43 AM Serial Number: TY4CG-JDJH7-VJ2WF-DY4X9-HCFC6 Windows Security Center User Account Control (UAC) Enabled Notify level 2 - Default Firewall Enabled Windows Update AutoUpdate Not configured Windows Defender Windows Defender Enabled Antivirus Antivirus Enabled Display Name Windows Defender Virus Signature Database Up to date .NET Frameworks installed v4.7 Full v4.7 Client v3.5 SP1 v3.0 SP2 v2.0 SP2 Internet Explorer Version 11.285.17134.0 PowerShell Version 5.1.17134.1

[Steve Grisetti]

By "pause" do you mean that the playback hesitates for a moment or two and then plays -- or do you mean that it plays for a second or two and then stops and doesn't play again?

There are very different causes for these very different symptoms.

[mikea90095116]

Totally stops. I have to keep hitting play.

[Steve Grisetti]

That means that a background process is interrupting.

Open your Task Manager and play the timeline. If you watch the processes, you can sometimes spot which one is jumping into the foreground, which stops Premiere Elements playback.

[mikea90095116]

Okay, when I do this I can't tell what to look for. Should I sort it under CPU, Memory, or Disk? Also, I know you said look in "Processes", but I don't' see much moving on top of Adobe when I play it. Should I look in the details tab? Playback only lasts a second so I'm not sure if the refresh time in Task Manager is fast enough to catch it on either tab. I've set the update speed to the highest setting just in case.

Thinking about recording my screen while I'm doing this in case I'm missing it. Just having the "Processes" tab sorted under CPU a bunch of things are moving around even when I'm idle, or just typing this reply, but like I said I don't see much moving over Adobe. Once you tell me what to look for I'll record my screen when I get the chance and link the video here.

[Steve Grisetti]

I'd sort by CPU usage.

Play your Premiere Elements timeline. Premiere Elements should be at the top of the list. Watch what jumps to the top of the CPU list, causing Premiere Elements to stop.

You say you're using Windows Defender and no other antivirus -- but antivirus software is a good candidate. Note that some software sneaks antivirus software onto your computer, so watch for that. But it could be anything from some "helpful" software installed by your computer's manufacturer to a some background process that snuck onto your computer and is regularly phoning home.

[mikea90095116]

Well I came back from a meeting to capture the issue but everything is working. I have done nothing. The computer is still running all my weird BS in the background but it's working fine. I have no idea what is going with this damn program. If it happens again I'll record the task manager and try and find out what the hell is running that causes the program to stop. But as of now for some reason things work.

[mikea90095116]

Okay, its doing it again. uhhhg

Ignore OBS it behaves the same even when its not running.

I cant tell what could be interrupting Adobe.

This video took me 30 secs to make and upload so I can do it again if you want to see something else, or if I screwed it up somehow.

If you are saying that any app that phones home could cause this than this is a flaw with Adobe and not my PC. I could fix this one thing and some other app could cause the same issues. Hopefully Adobe can patch this eventually because this bug makes the app unusable.

Doing a little research, people are saying this is a bug that has been around for a while and Adobe knows about it. People think this is being ignored so people get frustrated and buy the more expensive app on the CC service. If this is all an elaborate upsale tactic then Adobe should be ashamed of themselves.

[Steve Grisetti]

I didn't say that any app that phones home will stop playback.

Any process that takes dominance -- even momentarily -- will stop playback. This is not a bug in the program. It's the program's design and so will not be 'fixed'. The program will only play your video if it is not interrupted by another program.

[mikea90095116]

Well the bug comes in when nothing is running but still interrupts the program. This makes the app on usable. How is this a useful feature when it's interrupting playback as I'm trying to edit video? The bug comes in because that so-called "feature" is obviously not working correctly.

Looking at the video I posted I can't tell what process could be interrupting Adobe, unless you can, but I don't see it.

Any other ideas?

[Bill Sprague]

Mike,

One of the hardest parts of trying to help people via a forum is convincing them that there is an anomaly or weakness within their system. 

The logic is that Premiere Elements is a mass market product with thousands of customers.  The market is big enough that some can earn good money buy writing and publishing guide books!  In other words, the software is a "constant".   So when an anomaly shows up on one system, it is not a universal "bug".   If it was universal, nobody could run it. The consumer's computer is the variable.

That said, as a new customer with a current version you have access to Adobe's "chat" support system.  They may be able to run your computer remotely and find the anomaly.

Consider contacting Contact Customer Care

[mikea90095116]

Chat support. Got it.

Listen, I get that coding is hard. I think people's point about this issue is that while it may be caused by individual quirks with a particular system, its the same symptom every time. Pausing of playback while editing. By using the mass market excuse your insinuating that the program isn't robust enough to handle unique system environments. There are mass market video editors that do not have this issue. So then people start to ask "Okay, why would this product have this issue when others don't?". People then look at the market and see that this is a "consumer level" app from a company that sells a "pro level" app in the same category. Then the logic moves to "well they must not be putting the same level of priority/skilled developers on this app as they do the "pro" app for one reason or another.

This logic isn't based on ignorance of how software works. Its a logic based on how capitalism works.

So your response of...

whsprague  wrote

Mike,

One of the hardest parts of trying to help people via a forum is convincing them that there is an anomaly or weakness within their system...

Is essentially blaming the customer for the lack of a robust program architecture. "Your doing it wrong" isn't the best way to support your customers.

Maybe if Adobe put enough effort into making the program support any random system environment, or hey I'll be reasonable I won't simply demand perfection. Coding is hard. I get it, so asking for y'all to create a program that can handle variable system environments maybe like asking you to have a "perfect code". Maybe i'll just ask for yall to move away from the behavior of pausing during playback, even if its at the cost of performance. Since this is a known issue that's been around for years, maybe try addressing the symptom since you can't cure the disease.

Maybe even that is asking too much though. Because its obvious based on Adobe's own store page, Adobe's priority seems to be selling the Creative Cloud apps since "software as a service" is obviously much more lucrative than a one time app purchase.

I get y'all deal with a lot of smarta...s like me, so I apologize for adding to your stress but the response was a little disingenuous and condescending.

[Aurobi]

Hi Mike,

can you please try and see if the problem gets resolved with Premiere Elements 2019 trial version? Some changes  in application playback has been made to try to address this issue.

Thanks

Aurobinda

[mikea90095116]

Unfortunately, its having the same issue. The program looks good tho, a nice update to the app.

And now with installing 2019 it converted ALL of my projects and I can no longer load anything I made in 2018.

Is there a way to reconvert the files to work with 2018 or am I screwed and will need to rebuild my stuff from scratch? If I have to pay for 2019 I'm really screwed cause I can't do that at the moment and my project will be delayed if I can't get it to work.   

[Peru Bob]

mikea90095116  wrote

And now with installing 2019 it converted ALL of my projects and I can no longer load anything I made in 2018.

That will happen any time you open on old project in a new version. Always make a copy of the old project file and then open the copy in a newer version.

Do you have backups?

EDIT: On second thought, is it that they won't open in 2018, or that they just lost the file association and automatically open in 2019?

[Bill Sprague]

Premiere Elements automatically makes backups of projects.  They will be in a folder called "Adobe Premiere Elements Auto-Save".  The will named the same as the original with a number added.

[rickt51422169]

Chat support. Got it.

Does this mean chat support got it? Did support find the cause?

[Bill Sprague]

mikea90095116  wrote

I get y'all deal with a lot of smarta...s like me, so I apologize for adding to your stress but the response was a little disingenuous and condescending.

Mike,

This forum is "answered" 99% of the time by "plain ole" users.  Usually it is because we have an odd compulsion to learn by trying to explain.  None of the regulars work for Adobe, let alone code for them.  The "ACP" thing comes as a reward for answering a lot of questions. 

I apologize to you for being pushy.  In reading what I wrote, I think it looks a little pompous. 

In your case, you have the luxury of being in the the 1% that gets a reply from a real Adobe employee.  Aurobinda is not a regular here!

[LarryER]

Thanks for the suggestion to check Task Manager. I had processes sorted by CPU usage. I was using PRE15 to tweak some audio files (.wav to be precise) before burning them to CD, so video wasn't involved. The audio would play for a few minutes, then stop, then I had to hit play again. That situation would repeat, sometimes with different lengths between the interruptions, seemingly at random moments.

Turns out the culprit was Carbonite backup software, at least that's my current theory. Carbonite was set to continuous backup, and sure enough it popped up on top of PRE15 in the Task Manager process list while the music was playing, and playback was interrupted.. I paused Carbonite, restarted playback, and the audio playback was clean to the end of the audio files. Thanks for you help.

[richardf4058513]

I had the same symptoms with Adobe Premiere Elements 14 and Windows 10, and Carbonite was the culprit. Pausing Carbonite allowed Premiere Elements to play without stopping.

[texas_1721]

I had the same problem with Windows 10 and Premiere 2020 v14 - I upgraded to v15.1 and no improvement.  It would stop (not pause and continue) every 3-5 seconds. Rebooting didn't help. After reading this, and digging through my task manager, I found that my running Microsoft SQL Server database instances (part of the many software development tools I use) were using moderate CPU power (10-20%) even though they were mostly idle.  But that was enough to cause the playback stopping issue.  When I paused all my SQL instances (effectively stopping them from doing anything) the Premiere playback started working as expected.

It is terrible that rather than pop-up a warning message that your system is "too busy" - Premiere just stops play with no indcation of why....

For anyone else having this problem, even after a Windows 10 reboot, you'll probably need to go through your task manager and figure out which program(s) are causing high CPU usage and interrupts that cause this Premiere behavior.  Probably this will be trial and error until you find the problem program(s).

[Ann Bens]

Are you aware you posted in the Elements forum?

[richardf4058513]

Yes, my response concerned Premiere Elements. Please move the response back to that forum.

[Ann Bens]

@richardf4058513 I was responding to @texas_1721 and it never left the forum.

[kirkodactyl]

mikea90095116, 

I turned off the bluetooth on my computer, and started experiencing the same probably as you. Then I turned the bluetooth back on and the problem was solved. I'm not sure why, but bluetooth needs to be on or my adobe premiere elements 2021's playback keeps pausing.