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Premier Displaying Striped Video Image

New Here ,
Dec 24, 2020 Dec 24, 2020

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I have just downloaded Premiere Elements 2021 V 19.0.  When I add media, the clip displays properly in the time line, but is a horizontally striped image broken up in the screen above the timeline.  I have attaced a screen image for you to see.

 

Upon loading I am getting this error prompt I've also attached:

Failed to Open Catalog

The catalog could not be opened. It is either corrupt, or the version is out of date and cannot be updated.

 

This computer has Premier Elements 2015 Installed but not active. 

I also formerly attempted to downloaded an Elements 2019 Trial version last year, and see that a 2019 catalog is still in the computer even though the Elements 2019 version was deleted.

 

How should I proceed to get the video image displaying properly?

 

Thanks!

 

 

 

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Community Expert ,
Dec 25, 2020 Dec 25, 2020

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screenshot.jpg

Update your intel driver. Download from MS, dont update using windows.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Thanks Anne,

Here's what the screen looks like with the strips. And the error prompt below it.

Premier stipes.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Premier Error Prompt.JPG

Could you be more explicite how to "Update your intel driver. Download from MS, dont update using windows."

I do not see an Intel Driver in my device manager.  I'm not following "Don't update with Windows" How else would I do that from MS?

 

When I go to Microsoft :Update drivers in Windows 10 It says the first thing to do is go to Device Manager and select what you want to replace.  I don't see an Intel Driver there.

 

My Windows version is   

Windows Version  10.0.19041  Built 19401

UHD Graphics 620   

 

I see you referenced in another related post

https://community.adobe.com/t5/premiere-pro/purple-and-green-stripes-in-video/td-p/9986903?page=1

As suggested in the forum thread shared by Ann Bens, it is a known issue, it is a compatibility issue with GPU drivers.

Have you tried installing the recommended driver? 

 

What is the recommended Driver? 

Thanks so much for your help Anne!

 

 

 

 

 

 

 

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Community Expert ,
Dec 25, 2020 Dec 25, 2020

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Most people won't download a file posted to this forum. Use the Insert Photo button along the top of your posts's text box to include a screen capture of your timeline.

 

Also advise us which graphics card you have and with what operating system.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Thank you Steve,

My Windows version is   

Windows Version  10.0.19041  Built 19401

UHD Graphics 620 

Here's what the stripped screen image looks like and the error prompt when loading below it.  Thanks!

Premier stipes.JPGPremier Error Prompt.JPG

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Community Expert ,
Dec 29, 2020 Dec 29, 2020

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Update your graphics driver manually from MS.

FAQ How to manually install your Intel® Graphics Driver in Windows® 10

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Thank you Anne, I have followed your instructions and Manually installed the Intel Graphics Driver as you can see in this screen shot, however I still have the striped image as before dispite uploading new media to the program.  So, how should I proceed now?  Here's the screen image that shows this was installed yesterday, followed by the current stripped screen above the time line.  Intel.JPGPremier Screen after intel.JPG

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Community Expert ,
Jan 04, 2021 Jan 04, 2021

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MIght need to find an older or newer driver.

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