Premier Elements 13

New Here ,
Mar 24, 2022 Mar 24, 2022

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Using Premier Elements 13, when I press Video Editor, New Project nothing happens, just a progress bar rolls across botton

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Freeze or hang

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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Would you describe your computer system?  And, do you have the original installation files?

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Windows 10, HP Spetre, 16GB Ram i7 processor.  I have the original CD and did a new install same issue persists

 

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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John's suggestion is excellent!

 

But if it doesn't work, try downloading the free trial of the current version of the program. See if it installs and works.

 

If it does, then re-try installing your version.

 

This bit of troubleshooting will tell you if the issue is unique to your old version of the program. Installing the current version might also install some components that "fix" your old version.

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Thanks, I tried as administrator and i got into the application, which is progress but as soon as I press add media it closes the app.

 

 

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