Premier Elements 14.1 cannot import MP4 files from GoPro 7

[Lars W0D45]

Today I did want to edit some GoPro 7 MP4 files in my Adope Premier elements 14.1. Operating system is Windows 10 Home - with all recommended updates.

When I try to import the MP4 media I do get hte error message "the importer recorded a generic error"

Any fixes, work arounds, updates or other things that could make my Premier Elements 14.1 work with GoPro 7 again?

Thanks

Lars W.

[Steve Grisetti]

That's a relatively old version of the program. It's not going to deal well with H.265 video or 4K video at more than 30 fps.

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report and paste it to this forum. With this detailed report we can better advise you what's up.

[John T Smith]

This is about Premiere Pro but it may also work for you

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pr...

[Ann Bens]

This is about Premiere Pro but it may also work for you

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pr...

By @John T Smith

Elements does not support Cineform

[John T Smith]

Maybe https://handbrake.fr/ open source transcoder/converter?