Premiere Elements 11 Imports .MP4s as Audio Only

[Aliuh]

I'm sorry, I know this has been asked before, but I have never found a succesful solution.

Desperatly want to import videos from a GoPro, but recordings at 4K (H.265) won't import as video. Also videos recorded at 240 frames per second give the same result. Other videos from the GoPro are H.264, and work fine, but not the H.265 ones.

Does anyone have a solution for this? I can't download a video converter, unless I can find one that isn't a big download. (Very limited internet)

Thank you. 

[Aliuh]

I should have said H.265s won't imprt in the title, not .MP4s. Oops.

[Steve Grisetti · Accepted solution]

First make sure we know which version of the program you're working with.

Then open your original video in the free download MediaInfo. In MediaInfo, set  View to Text and then copy the text of this report and paste it to this forum.

Most likely these complete specs will tell us what is going on. Although I can see right now that Premiere Elements can not work with 4K running at more than 30 fps. So that's likely your main issue.

The video converter that will solve all your problems is the great, free Handbrake. (In fact, throw the rest away. They'll often make your video LESS editable.) Use these specs and you'll video will load easily into the program.

[Aliuh]

I tried downloading Handbrake, but then it wan't me to dowload two other patches, or update or something, and it was too big a download for my internet right now. I'll have to wait until next moth to finish dowloading it. 

I'm really surprised it can't handle 4k! I guess it can't handle 1080 240fps either then? Thank you for taking the time to help me!

General
Complete name : E:\Users\Alt\Pictures\Screening\Videos\New\GX012760.mp4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 3.73 GiB
Duration : 9 min 21 s
Overall bit rate : 57.1 Mb/s
Encoded date : UTC 2022-04-05 11:06:27
Tagged date : UTC 2022-04-05 11:06:27

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 9 min 21 s
Bit rate : 56.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.114
Stream size : 3.72 GiB (100%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2022-04-05 11:06:27
Tagged date : UTC 2022-04-05 11:06:27
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 9 min 21 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 12.7 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2022-04-05 11:06:27
Tagged date : UTC 2022-04-05 11:06:27

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 9 min 21 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 11:17:04:16
Time code of last frame : 11:26:25:39
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2022-04-05 11:06:27
Tagged date : UTC 2022-04-05 11:06:27

Other #2
Type : meta
Duration : 9 min 16 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 561394

[Aliuh]

My gosh, I forgot to proofread, and I can't edit that. It must read like Enligsh isn't my first language. X'D

[Steve Grisetti]

As I said, Premiere Elements frequently has issues with 4K video that is other than 30 fps. Yours is 60 fps and uses the HEVC video codec.

Convert it to H.264 video at 30 fps using Handbrake and the instructions in my tutorial and your problems will all go away.

The current download of Handbrake is 500 mb file. I'm not sure why it is overloading your connection.

https://handbrake.fr/

[Aliuh]

Thank you for your help. I'll come back and update when I can give it a try. Didn't realise it was 60fps either.

My home internet package is 5GB a month, so 500mb is massive for me. Pretty ridiculous now-a-days and considering where I live, but what can you do? 😞

[Steve Grisetti]

Sorry. My mistake. It's a 27 meg download. (About 90 once you unzip it.) Shouldn't take more than 10-20 seconds to download.

[Aliuh]

Well, this did solve my problem, but unfortunate that I would have ot loose either quality or fps. I think I'll be changing software.

Thank you for your help! I appreciate it.

[Bill Sprague]

Well, this did solve my problem, but unfortunate that I would have ot loose either quality or fps. I think I'll be changing software.

Thank you for your help! I appreciate it.

By @Aliuh

The title of this topic says you are working with Premiere Elements 11.   High frame rate GoPro HEVC footage wasn't invented when that was current software!  You at least need a newer version of Premiere Elements!   There are free trials.     

[Aliuh]

True enough! I forgot how long it's been since I bought Elements.