Premiere Elements 2020 video editor: enter export and share and it freezes

[Roland-DE]

Hi all,

I need help with the Premiere Elements 2020 video editor under Win10.

The problem is that selecting the export and share menu - the next screen freezes.

1) First select export and share (here screenshots in German)

2) getting an error on the new export and share screen.

Additional info:

Loading and working with videos are no problem in the Video Editor.

I tried different videos with different formats - all the same.

If I select the export and share menu without loading any video, this error appears too.

Environment: i9 / Win 10 Pro / 32 GB Ram / 500 GB free on HD

Today I ran an update on from Adobe, no change on thie behaviour.

Current Version on Premier Elements Video Editor is: 18.0 (20201207.daily.2234367)

Any hints for a solution or a place I can check (special logfiles etc.) would be great?

Best
  Roland

[Roland-DE]

Just one addition note: 

On the first view the thread "Video editor 2020 freezes as soon as I click “Export and Share” seems to be the same, but I had a new video card: Radeon RX580 Series.

But to be sure I will update the graphic drivers.

[Bill Sprague]

Does that version have the option of turning off the GPU in the General Settings page?  

[Roland-DE · Accepted solution]

Perfect, yes. There is an option for switch off the GPU support. 

Thank you, now it's working.

[Bill Sprague]

Thank you for posting that you found my suggestion useful!