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Premiere Elements 2021 keeps crashing following update in Sept 2021

New Here ,
Sep 16, 2021 Sep 16, 2021

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I have had Premier Elements 2021 on my computer for a while and have used it without any issues until two days ago (September 2021).

My colleague is experiencing exactly the same issue that started at the same time.

 

Both my application and a colleagues application are triggering crash reports any time we try and enter the program.

We have uninstalled and reinstalled a clean version and that does the same.

This is a new problem that has only started for both of us in the last few days and think it may be to do with an automatic update that you have released.

 

Please tell me how I resolve this urgently.

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Crash , Error or problem

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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You don't say what operating system you're using, but first go to the AMD, Intel and/or nVidia sites and ensure you have the latest drivers for your graphics card.

Particularly after a Windows update, an out of date GPU driver can very much cause this type of problem.

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New Here ,
Sep 16, 2021 Sep 16, 2021

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It is a corporate managed system which has not had any updates this week.

The only thing that has had a change is the Adobe program. It worked Friday and doesn't work now.

 

Windows 10, Intel i-5, Intel UHD Graphis 620

Are there any other options to resolving this?

 

Do you know what the bug fix update to Adobe Premiere Elements was and if this has caused the issue?

 

many thanks

 

 

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Unless everyone is experiencing the same issue, it's usually not considered a bug. If it the problem is isolated, it's usually an outdated driver issue.

 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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I have updated drivers and uninstalled and reinstalled again. 

As soon as I load up the program it starts to hang and then a crash report appears.

I have no idea what else to consider to resolve this issue.

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Community Expert ,
Sep 17, 2021 Sep 17, 2021

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I've been using it without a hiccup. So I'm not sure what else to recommend.

 

You may want to contact Adobe Customer Care Help via chat and see if they can help you work through your issues.

https://helpx.adobe.com/sea/contact/what-contact-options.html

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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