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Premiere Elements 2021 Music file from standard library missing

New Here ,
May 13, 2021 May 13, 2021

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After using a background music file a couple of times I get a message that the file is missing.  Where can I go to get another copy of the missing music file, and what folder do I drop it into?

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LEGEND ,
May 14, 2021 May 14, 2021

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What music clip are you  using and where is it coming from?

 

What  operating system are you  using?

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New Here ,
May 14, 2021 May 14, 2021

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The music clip is "Afternoon Sun" in the standard library.  I downloaded it (the blue stripe is gone) last week and used it in a rough cut.  I'm on a Windows 10 operating system which updated once a couple of days ago.  When I went to use the clip yesterday it wouldn't play even though it was on the timeline.  So I removed it and when I tried to re-add it to the timeline, I got a message that the file is missing, so I used another clip.  I'd like to retrieve the missing file, but it won't download since it knows it's already been dowloaded.  I don't know where to go looking for the file on my hard drive.  Any ideas?  Thanks.

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LEGEND ,
May 15, 2021 May 15, 2021

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 In Windows, set your Folder View to Show All Files. Then look in C/ProgramData/Adobe/19.0/Online/Music Score/All_Lang. You should see the music library there, including Afternoon Sun, which is inj the Rock-Pop library.

 

If you don't see the files, try uninstalling and reinstalling the program. You won't lose any work in progress.

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New Here ,
May 15, 2021 May 15, 2021

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Thanks Steve.  The folder is populated with files, so it should work.  I can't work on this for a couple of weeks, but I'll reinstall if the problem continues.  Thanks for your help, I really appreciate it.

 

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