Premiere Elements 2022 Crash

New Here ,
Nov 27, 2021 Nov 27, 2021

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Since I purchased PE 2022 it has not stayed operating beyond a full minute. After a few tasks, it will crash instantly. To add further frustration, when trouble shooting, Adobe asks to make sure Premiere is  to date on the Creative Cloud. For whatever reason "Premiere Elements" cannot be seen on the Creative Cloud. Only Premiere Rush and Pro are available. Everything else is up todate, what am I missing?  

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Crash , Error or problem , Performance

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Adobe Community Professional ,
Nov 27, 2021 Nov 27, 2021

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You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
CPU brand and model and clock speed
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

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Adobe Community Professional ,
Nov 27, 2021 Nov 27, 2021

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Since it is new, another choice is to take advantage of customer support through an online "chat".  https://helpx.adobe.com/contact.html?rghtup=autoOpen  They may try to connect remotely to troubleshoot. 

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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You dont need to update Premiere Pro.  please provide some more information

  • Your system details
  • Steps you performed. Is it happening everytime on a particular step?
  • Type of media files you are using with the product. Is the crash media specific? Try with some other clips formats as well.
  • How frequent is the crash? 
  • Did you update the Operating System recently? 

You get an Adobe Crash Reporter dialog after every crash. You can submit the crash and provide your email id & steps there.

 

 

 

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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quote

 For whatever reason "Premiere Elements" cannot be seen on the Creative Cloud. Only Premiere Rush and Pro are available.


By @Carl21969355rsmp

 

Premiere Elements is not part of Creative Cloud. 

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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We are having crashing issues with Premiere Elements 2022 as well. It happens durng various times of the editing process.

Here are details from the Event viewer.

 

Faulting application name: MpegVideoWizard.exe, version: 4.0.4.113, time stamp: 0x49e0f06d
Faulting module name: MFC42.DLL, version: 6.0.8665.0, time stamp: 0x3817701a
Exception code: 0xc0000005
Fault offset: 0x00017495
Faulting process id: 0x4988
Faulting application start time: 0x01d84dbc51f9cab6
Faulting application path: C:\Program Files (x86)\Womble Multimedia\MPEG Video Wizard DVD\MpegVideoWizard.exe
Faulting module path: C:\Program Files (x86)\Womble Multimedia\MPEG Video Wizard DVD\MFC42.DLL
Report Id: 31235f44-5988-4630-a475-04094a1a80cc
Faulting package full name:
Faulting package-relative application ID:

 

Thanks Steve

 

 

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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P.S. I know this points to another program that's on the computer, but we have Elements 2019

on here before and it was rock solid. We also have Premiere Pro 2020 on this system and it runs

fine.

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Another error message.

 

Faulting application name: ZeroConfigService.exe, version: 19.60.0.0, time stamp: 0x58d16fa6
Faulting module name: ZeroConfigService.exe, version: 19.60.0.0, time stamp: 0x58d16fa6
Exception code: 0xc0000409
Fault offset: 0x000000000022af80
Faulting process id: 0x1508
Faulting application start time: 0x01d849e2ca615973
Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
Report Id: 06ff6e55-666a-4fa9-bc71-545e02918a44
Faulting package full name:
Faulting package-relative application ID:

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