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Premiere Elements 2022 import HEVC

New Here ,
Jul 05, 2022 Jul 05, 2022

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I'm trying to import some videos from iPhone13 and to Premiere Elements 2022 

I get an error of HEVC codec and Premiere Elements 2022 redirects to "Using HEVC and HEIF media on Windows (adobe.com)"

I follow the instrucions (bought the codec from Microsoft) and problem persistes...

 

Can you help me ?

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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Did you reboot your computer after installing the Microsoft extensions? 

 

You have posted in the Photoshop Elements forum.  I will move your post to the Premiere Elements forum.

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Yes, the reboot was done

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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It could be that Apple has changed up their HEVC codec again. I think I remember seeing a similar post a few months ago. The only solution was to convert the file using Handbrake.

 

Open the HEVC video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it here. These specs may reveal what's going on.

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New Here ,
Jul 06, 2022 Jul 06, 2022

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General
Complete name : F:\....................\22-07-02 17-28-40 0290.mov
Format : QuickTime
Format/Info : Original Apple specifications
File size : 3.82 MiB
Duration : 1 s 967 ms
Overall bit rate : 16.3 Mb/s
Encoded date : UTC 2022-07-02 16:29:10
Tagged date : UTC 2022-07-02 16:29:10
Writing library : Apple QuickTime
com.apple.quicktime.location.accuracy.ho : 3.535534
com.apple.quicktime.content.identifier : 1E1558AF-65AA-4A11-804A-DC563EE18497
com.apple.quicktime.live-photo.vitality- : 4
com.apple.quicktime.location.ISO6709 : +38.6963-009.2894+016.008/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 13 Pro
com.apple.quicktime.software : 15.5
com.apple.quicktime.creationdate : 2022-07-02T17:28:40+0100

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 s 967 ms
Bit rate : 15.5 Mb/s
Width : 1 920 pixels
Clean aperture width : 1 744 pixels
Height : 1 440 pixels
Clean aperture height : 1 308 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.187
Stream size : 3.64 MiB (95%)
Title : Core Media Video
Encoded date : UTC 2022-07-02 16:29:10
Tagged date : UTC 2022-07-02 16:29:10
Color range : Full
Color primaries : Display P3
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Codec configuration box : hvcC

Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : lpcm
Duration : 1 s 965 ms
Bit rate mode : Constant
Bit rate : 705.6 kb/s
Channel(s) : 1 channel
Sampling rate : 44.1 kHz
Bit depth : 16 bits
Stream size : 169 KiB (4%)
Title : Core Media Audio
Encoded date : UTC 2022-07-02 16:29:10
Tagged date : UTC 2022-07-02 16:29:10

Other #1
Type : meta
Duration : 1 s 967 ms

Other #2
Type : meta
Duration : 1 s 967 ms

Other #3
Type : meta
Duration : 1 s 302 ms
Source duration : 2 ms
Stream size : 80.1 KiB
Source stream size : 105 Bytes

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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When I bought and installed the HEVC codec from Microsoft, I (somehow!) did it incorrectly.  It took a session with online Adobe technicians to straighten it out.  Try this:  
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

There is also the long running topic in this forum that addresses the issue.  It may help to follow the suggestions there.  https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elemen...

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Changing permissions to EVERYONE in a system folder does not seam to be prudent...

I will not do such changes...

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New Here ,
Aug 28, 2022 Aug 28, 2022

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Exact same problem. You found any solution ?

Lucky me that still using trial version of Elements Pro. I should rather go back to Apple. 

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Trial does not support hevc.

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