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Premiere Elements 2023 hangs as soon as Export/Share is selected

New Here ,
Oct 28, 2022 Oct 28, 2022

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I have an older but still capable i5-2500k based computer with integrated HD3000 graphics.  I have verified that I have the latest drivers installed.  Running Windows 10.

 

As soon as I click on Export/Share, I get a spinning circle that never stops until the program asks if I want to wait or close. I've tried the simplist 1-clip proect and it still does this.  PE 2020 on the same computer does not hang and I'm able to export normally.  All other features seem to work OK.

 

I hate to think I just bought a program that won't work on my computer.  BTW, I tried opening a 2023 project in 2020 but that gives an error that I assume is based on data incompatibility.

 

TIA.

 

TOPICS
Error or problem , Export , Freeze or hang

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Your machine might be a bit underpowered to handle 2023 especially when using H.264 file.

You cannot open a 2023 project in 2020. Projects in not backward compatible.

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New Here ,
Oct 28, 2022 Oct 28, 2022

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I would understand if there was a problem exporting, rendering, playing, etc., but I wouldn't think the export/share function itself would just refuse to open. 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Your machine is nearly 10 years old!

If you upgrade software so should hardware.

Try reinstalling the software.

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Tried a complete uninstall and reinstall.  Dragged a single photo onto the timeline and tried to export with exact same results (system hang). Remember this is not DURING the export; it's when I simply click on the Export/Share button (or select it from the File dropdown.)

 

There's no other software that won't run on my system, other than that which requires a discrete graphics card.  One of the reasons I chose Elements is because a gc is not required (unless that's changed with the new version.)

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