Premiere elements crashes

[padie1969]

Hi!

Hope somebody can help me. I made a lot of movies, same camera, same project settings. But my latest movie crashes everytime I try to export it. Tried several things that were posted here before, like autosave of, cut the movie in pieces to check of a problem occurs in one part. Deleted to rendered files en rendered the movie again. Rendering works fine and the movie plays great in the editor part. Including some slomo's or some special effects. One thing I noticed in checking my GPU is that my NVIDIA GeForce GTX 1060 6GB card should be applicable, but in the software it says that it isn't supported. I have an AMD Ryzen 7 1700X Eight-Core Processor 3.77 GHz processor and 16 GB RAM. Files from my Sony camera: MP4, 3840*2160, 25 fps. My project settings are 1920*1080 and 30 fps, but as mentioned before that never lead to any problems. My NVIDIA drivers are updated. Tried different filetypes, from big to Instagram compatible, but the export never leads to succes. Crashes on different moments, sometimes the monitor connection is broken, sometimes the Windows crashes completely of restarts. I exported one of my former projects with same format of videofiles and project settings. I don't know what to do anymore. Must be something in this project. Anyone with some ideas?

[Bill Sprague]

What version of Premiere Elements are you using?  How are you setting the 1920x1080 at 30 fps for the project?  

[padie1969]

Thanks for taking time. I use Premiere elements 2022. Don't know how this setting was done. I once started a project and I use the start of the project for every following movie. Like a standard opening. 

[Peru Bob]

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

[pier luigit69016332]

Gli elementi di Premiere lo aprono come amministratore di sistema?

[Ann Bens]

Files from my Sony camera: MP4, 3840*2160, 25 fps. My project settings are 1920*1080 and 30 fps, but as mentioned before that never lead to any problems.

By @padie1969

Even though it never mounted to any trouble (which I doubt), it's not the way to go. Project settings should match footage and so do the export setting regarding the framerate.

[padie1969]

Is there a way to change the project settings, or copy my entire edited movie into a new project?

[Ann Bens]

Changing Project Settings in Premiere Elements - YouTube

[padie1969]

Thanks! I will try this asap. 

[padie1969]

Hi! I managed to get project settings correct. Rendering works fine, but export keeps crashing. Any idea how to find the erroneous part? I split the movie in half already and both parts crash....

[Bill Sprague]

As an experiment, could you make a short test video fresh from scratch using a smaller, straight from camera clip?  This might determine if Premiere Elements is crashing for every video or just this one project. 

[padie1969]

Hi Bill. Did that. One of my previous projects with files from same camera exported fine. No problem at all. 

[Bill Sprague]

I can only guess from a distance, but it seems that your source footage is somehow corrupted causing the crashes.

[padie1969]

I am still trying to get the export going. I cut the movie in 5 small parts and found out that the parts with special effect (like 'old movie' crashed while exporting. After removing the effect it worked, but that is a serious problem cause it meens I cannot use the software full. After rendering the movie plahs fine by the way. But after combining the 5 small parts again to 1 movie export still craches. I saved the crash report. Is there anyone that can help me reading it? Hopelfully it will help me understand why exports crashes.

[pier luigit69016332]

Is the “Old Movie” option included in the Premiere elements 2022 program or did you download and install plugins from Adobe or other softhouse?

[padie1969]

Everything I use is included in the 2022 version. A lot of info obtained and my PC system checked. Technically everything is OK so my (and IT specialists) conclusion is that it's an adobe software bug. Hopefully they fix it. 

[pier luigit69016332]

I'd give it one last try. Create a new 1920x1080 pixel video with your camera and then apply the Old Movie option with Adobe Premiere elements. Remember to run the program as a system administrator.