Premiere Elements - Purchased 2018 - need to re-download.

[VANJOBS]

Hi friends,

Purchased Elements 2018 and for 'some reason' fails to open/run and so wish to perform a download / re-install. Which version/year should I download? Have the serial # etc from the original purchase, however, confused as to which 'app version'/'year' to DL to re-install/activate.

Thank you!

Mark

[Steve Grisetti]

Unfortunately, Adobe no longer keeps older versions of the program on its site and it won't allow other sites to provide them. If you can find someone who has the installation discs for version 2018, you can install from them and your serial number will work. Otherwise, if you didn't save a downloaded copy, I'm not sure how you can install it.

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

[VANJOBS]

Thank you for your input Steve, much appreciated. My own thoughts are that
a large, respected supplier like Adobe, would honor and support their
customers who purchased product within the last 2 years (indeed - I expect
vendors to provide such support for at least 7 years)

If others in the community have a different perspective - remain hopeful a
solution(s) will be advanced.

If Steve's understandings are applicable, will interface with Adobe
directly - and update you all progress. For now, will trust in Adobe's
reliability to support customers.

Mark



--

*"We are more alike my friends than we are unalike"*

Mark Strong
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[VANJOBS · Accepted solution]

UPDATE:  Steve, I found the download links for Premiere Elements 2018 - accessed via my 'orders'. It was a straightforward download / reinstall - no problems.