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1

PxHlpa64.sys incompatibility with windows 11

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

The driver PxHlpa64.sys is incompatible with windows 11 Memory Integrity. Any solutions out there?

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LEGEND ,
Nov 13, 2023 Nov 13, 2023

Is that an Adobe driver?

 

Or is the driver related to a plug-and-play or other DVD drive? (Most post I've seen are related to DVD drives.)

When are you seeing this error?

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

Don't have a dvd drive.  As far as I can tell it is a driver associated with Adobe Elements having to do with DVD burning.

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LEGEND ,
Nov 13, 2023 Nov 13, 2023

Current versions of the Elements programs don't burn DVDs or create DVD files.

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Community Beginner ,
Nov 14, 2023 Nov 14, 2023

This is a Elements 2019 ver. If that doesn't have it, then I don't know where it came from.

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Community Expert ,
Nov 14, 2023 Nov 14, 2023

Try uninstalling and reinstalling Premiere Elements 2019.

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

I unistalled Premiere Elements 2019 and the problem still existed. I found the driver by searching in C: I then renamed it PxHlpa64.old. Rebooted and problem solved. If for some reason I need it in the future, I guess I can change the name back and no longer have Memory Integrity. I say all this so if someone else has this problem and are pointed at Premiere Elements, that ain't it. Whatever it is, you can follow the solution above, granted you do not have a DVD drive that relies on it. Thank you all for your help. Would have never gotten to a solution without it.

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Okay... scratch that. The optimism found in my previous post was premature at best. I reloaded Elements 2019 and it said it could not run without the PX file that is incompatible with Windows 11 and that I should contact the provider for an updated driver. Thoughts?

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

Try updating Windows?

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LEGEND ,
Nov 15, 2023 Nov 15, 2023

Every reference I see to this driver says Microsoft is the provider. Do you see something that indicates it's an Adobe file?

 

Although here's a reference to Sonic software. Do you have any software like Roxio Burn or Corel software?

https://www.file.net/process/pxhlpa64.sys.html

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

Yes, I have only found references to Corel is the provider for either Sonic or Roxio software. I am throwing in the towel. It has me beat.

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

I updated. No luck.

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LEGEND ,
Nov 18, 2023 Nov 18, 2023

I am disappointed to tell you this, but Premiere Elements 2019 is incompatible with Windows 11. You must downgrade back to Windows 10 in order to use that software, or update to a newer version of Premiere Elements.

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

I have Adobe Photoshop Elements 2023 installed and have the problem, I have not tried renaming the sys file to ascertain if that is a legacy from my previously installed 2015 Elements. I did not upgrade, just bought a new version 2023 Elements (not the bundle). Anyone with a similar issue?

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

Fixed - Renamed the file pxhlpa64.sys dated 03-09-2013 in C:/windows/system32/drivers folder and restarted Windows 11. PE 2023 seems to work now. It may have been left as a legacy file from the previous PE2015 install. Can now turn on Windows 11 Memory integrity and restart Windows required.

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New Here ,
Dec 09, 2024 Dec 09, 2024
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Seem to be having the same issue as many others. I have found the driver easy enough but cannot seen to update it (maybe loking in the wrong place). I see you renamed it, what did you rename it to? I wa strying to put PE 15 on my new windows 11 when this happened I uninstalled the PE15 but still have the issue in the core isolation. Maybe you can give me some tips?

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