• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Screen issue on new install

New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

New Premiere trial install on new Dell XPS 15 laptop.  This is what I get, no idea why.  Any hints, comments appreciated.

screen.JPG

TOPICS
Error or problem

Views

292

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

You don't say which graphics card you have but start by updating its driver.

First, ensure you have the latest Windows updates. Then go to the AMD or nVidia site and download the latest drivers directly from the card's manufacturer rather than using the Windows provided driver. nVidia, for instance, just issued a new set of drivers yesterday.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

Thanks. I have the NVIDIA GeForce GTX 1650 Ti with the latest driver
installed or so it tells me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

Thanks.  I have the NVIDIA GeForce GTX 1650 Ti with the latest driver installed. Or so it tells me when I do an update. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

You need to update the Intel driver.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

Already updated it as well. Update process a minute ago says I have the
latest driver. I think I will uninstall and reinstall, see what happens
with that. Beyond drivers and bad install...not sure what else it could be.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

What is your GeForce driver's version and date?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

It is Version 27.21.14.5671 dated 9/30/2020

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

Try to update the Graphics driver version from official site

or

  1. Right-click anywhere on the desktop and choose the NVIDIA control panel.
  2. Click Manage 3D settings.

c. Click Program Settings and add Premiereelementseditor.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

Thanks, Gaurav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

LATEST

Thanks, Guarav! That worked. You da man....Merry Christmas!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines