Sign In Error/Sign failed Elements 2024 during installation

[Petar31682218huw7]

Please help, anyone who can. I bought Photoshop and Premiere Elements through Amazon, followed the instructions, converted the code to a serial number on adobe.com, and downloaded the app.

However, during installation, I get the error "Sign in error / Sign failed..."

I contacted support via Twitter, they told me to disable antivirus and firewall, which I did, but I still have the same problem.

I should mention that I created the Photoshop/Premiere Elements keys on the same account where I also have Creative Cloud Pro. Can someone help?

[Peru Bob]

When during installation do you get the error?

[Petar31682218huw7]

At start..

[Peru Bob]

Try downloading the installation file again.

[Petar31682218huw7]

download 10 x and same problem

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

[Petar31682218huw7]

Thnx support resolve my problem

[Peru Bob]

You're welcome.