Update is not executed.

[thorstent40082701]

When I go to update, it says that an update is available.
I can do no more than click on ok.
The current version is 24.0, but it should be 24.2.
Even the support could not initiate the update remotely.
I wonder why it doesn't work?

[Bill Sprague]

It worked on my computer.  After I did the update I looked and the version number was still 24.0   But, the improvements were there and the new "build number" matched.   So, the only bug might be that the version number is displaying wrong.  

[Steve Grisetti]

Do you have a category called Presets in your Video Effects? If so, you have the update.

[thorstent40082701]

I can't recognize it.
I get this window

[Ann Bens]

I went into all kinds of hoops to get it installed.

Close program and open again.

Go into to the Help dropdown and click update.

See if that will do the trick.

[Bill Sprague]

I can't read the error.   If Ann's suggestion doesn't work and it if it were me, I would be sure I have my serial number, uninstall Premiere Elements and then download a fresh installation file from Adobe.  

[thorstent40082701]

I have reinstalled it.
Nothing to see of an update

[Ann Bens]

Looks like it updates: date is 21 march 2024.

[Steve Grisetti · Accepted solution]

Have you checked your Effects panel yet to see if it lists Presets? If it does, you have the update.

[Bill Sprague · Accepted solution]

The problem seems that Adobe forgot to add the ".2" to the version number.   My update shows the same as yours.

In addition to Ann and Steve's methods, you can verify the "Build" numbers.   They are:  20240321.Git.main.669b102

You can verify it at:  https://helpx.adobe.com/premiere-elements/release-note/update.html

[thorstent40082701]

Many thanks for the information