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updated premiere elements and now have a green editing screen - help

New Here ,
Nov 04, 2020 Nov 04, 2020

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Hi, just updated Adobe premiere elements and now have a green screen with lines in it for the video editor preview screen?

 

The video drivers are all updated and this makes no difference. The roll back driver button is greyed out so i cant do that either.

 

I just installed the lastest windows update - no difference.

 

Any ideas the software is now unusable

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Adobe premiere elements 2020

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LEGEND ,
Nov 04, 2020 Nov 04, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Community Expert ,
Nov 04, 2020 Nov 04, 2020

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Which video card do you have, where did you get the updates from and what is the date on them?

 

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Community Expert ,
Nov 04, 2020 Nov 04, 2020

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Since you've recently updated to a current version you have access to online support 'chats' with Adobe technitions.  They should be able to fix it.   Go to https://helpx.adobe.com/support.html.  There is a shortcut for starting chat session in the lower right corner.

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Thank you I got help via the online chat and the issue was fixed very quickly.

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Community Expert ,
Nov 04, 2020 Nov 04, 2020

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What did they do? Your solution might be helpful to others.

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New Here ,
Nov 05, 2020 Nov 05, 2020

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I gave the tech guy access to my laptop so i can't explain it fully. I do know that he used the Nvidia control panel under 3d settings to give premiere access to the graphics card or similar??? 

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