Upgraded Premiere Elements from 2024 to 2025 and 2025 version does not start but 2024 version starts

[Burt5FEF]

I downloaded latest verison of Photoshop and Premiere Elements 2025.  Installed both and the 2025 version of Photoshop Elements works fine.  The 2025 version of Premiere Elements does not start but I can start the 2024 version.  I tried looking up possible solutions and found one to rename SLStore to SLStoreold in C:/ProgramData/Adobe and it still did not start.  I rename SLStoreold back to SLStore.

[Steve Grisetti]

Try right-clicking on the program icon and selecting Run as Administrator.

[Burt5FEF]

I Ran as Administrator and that did not work.  While the 2025 version does not start I can start the 2024 Premiere version and it starts with no problems.

[Burt5FEF]

I did more checking and I found that after starting my laptop fresh I did a check of Task Manager and found

"Adobe Elements 2024 Update Services" running and "Adobe Premiere Elements 2025 Editor" running with the following dependent task "Adobe Elements 2025 Update Service".  I would think I would see "Adobe Elements 2025 Update Services" running.  I checked the Apps>Startup to see what is started and found "Adobe GC Invoker Utility", "Adobe Updater Startup Utilitiy", "Elements Auto Creations 2024", and "Elements Auto Creations 2025"

[astrofun]

I am having almost the same problem in that I am able to download and install Premier Elements 2025 on my new Microsoft Surface Pro 11 with Windows 11 and 16GB of RAM, but it will not run.  When I click on any of the 3 options the blue wheel spins for about 60 seconds, but it will not start the program.  I have uninstalled and reinstalled twice, and triend to run it as Administrator, and nothing works.  This string is the ONLY reference I've found in the Adobe Forums so I am amazed

[Steve Grisetti · Accepted solution]

Go to the nVidia, AMD or Intel site and download the latest drivers for your graphics card. Don't trust Windows Update to do it. This often resolves this issue.

[Burt5FEF]

I went to the Dell support website and downloaded a nVidia driver that should have all ready been installed and installed it again.  Premiere 2025 now works!  Thanks!

[Steve Grisetti]

Great news, Burt! Happy moviemaking!