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Windows 11 Processsing 4k 30FPS

Explorer ,
Aug 08, 2023 Aug 08, 2023

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Hi,  I recenly "upgraded" to Win 11 from 10 (not a "clean" install), and found that I can no longer finish exporting 4K projects out of PE22.  I have tired multiple projects ranging in length from 5 minutes to 20 minutes and PE22 will render as usual, but when I attempt to export, either the application crashes or it causes my PC to crash and reboot.  I uninstalled PE22 and reinstalled, can confirm that I have all latest drivers on my GPU, and my PC specs are well above recommended: Ryzen 7 5800X, Nvidia 4070 12GB OC, 64GB DDR 4-3200,  5x2TB SSD/NVM drives.  Please note, I have never experienced this type of instability in 2 years of use and it absolutely coinsided with the OS upgrade.  Would love to get Adobe's asistance w/ this please.  Yes, I can replicate - unfortunately  :-[  Thanks in advance -

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Crash , Error or problem , Export

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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>Nvidia 4070

 

Are you using the Studio or Gaming driver?

 

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

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Explorer ,
Aug 08, 2023 Aug 08, 2023

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Hi, thanks for the reply!  I read this exact same thing in another post, went to Nvidia to d/l the studio driver, but their site specifically states that you should use the gaming driver if you use your PC for both workloads and gaming, which I do.  Guess I'll try it and see tho. 

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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The only gaming I do is a free poker site that is just about 97% static, with a table and cards that are given out and flipped over to show the face... I do not do any role playing or 'shoot-em-up' games

 

But I have read many messages here and in the Premier Pro forum that the Studio driver works better for video editing

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Explorer ,
Aug 09, 2023 Aug 09, 2023

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LATEST

Thought I'd share the current status.  As stated earlier, installing the Nvidia studio driver for the 4070 made it worse.  So I decided to check my CPU specs in AMD Ryzen Master and 1) changed the mode to Creator Mode, 2) core control to Auto OC, and 3) Optimized all cores.  Then tested with increasing longer 4K files from ~2 to 20 minutes, and was able to render all of the files.  However, still cannot export anything over ~ 5 minutes w/o BSOD.  It's more stable, but still unacceptable.   This is a huge time suck. 

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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If you want Adobe support you need to contact support over chat (right bottom corner).

Adobe - Contact Adobe

 

But most obvious would be a clean W11install.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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quote

But most obvious would be a clean W11install.


By @Ann Bens

 

And then an update to the latest Studio Driver.

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Explorer ,
Aug 08, 2023 Aug 08, 2023

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Ugh, I know, but trying to avoid... LOL installing studio drivers now

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Explorer ,
Aug 09, 2023 Aug 09, 2023

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If anything, studio drivers (w/ a clean install) made it worse.  Crashes the PC every time I try to just render.  Tried it w/ other MP4 files, too, same BSOD.  This really sucks.

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