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I can't install photoshop elements 14 onto new computer

Community Beginner ,
Mar 20, 2020

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I downloaded it to my computer and, after I click the set up  and, add my serial #, I get a message that the installation failed.  When I click on the error summary it just opens a tab that says the site is unavailable.  

What do I do?  Thanks 

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I can't install photoshop elements 14 onto new computer

Community Beginner ,
Mar 20, 2020

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I downloaded it to my computer and, after I click the set up  and, add my serial #, I get a message that the installation failed.  When I click on the error summary it just opens a tab that says the site is unavailable.  

What do I do?  Thanks 

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Error or problem

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83

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Mar 20, 2020 0
Adobe Community Professional ,
Mar 20, 2020

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Although this is the Premiere Elements, not Photoshop Elements forum, I know that either way the first questions would be:

1) What operating system are your trying to install onto?

2) Where did you download version 14 from? It's 4 generations old.

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Mar 20, 2020 0
Community Beginner ,
Mar 28, 2020

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Thanks for the reply.  Sorry about putting this in the wrong forum.  I ended up being able to install it.   I had to download it a couple times.   I'm not sure why that worked.    It was windows 10.   And, I got it from Adobe 4 years ago or so.  I ended up returning computer.  

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Mar 28, 2020 0
Engaged ,
Mar 23, 2020

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I would also be interested to know where to download Premier Elements 14 from as I might need to re-install it on my PC.

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Mar 23, 2020 0
Adobe Community Professional ,
Mar 23, 2020

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Mar 23, 2020 1