Premiere Elements 2018 causes black screen

[EC2006]

So I have been using Premiere Elements 2018 since release and have discovered a recurring problem. All the video editing, etc is fine, but whenever I close the app after I'm done my whole screen goes black for 2 seconds and then reappears as normal. However, I cannot reopen premiere after this occurs without doing a restart because it says something like "kernel not found" and crashes my PC.

My computer continues to function after this happens, however on next startup I am greeted with an ALL BLACK screen after the startup logo of my computer. I have then to restart my PC and it boots up as normal, albeit taking way longer.

This is a huge annoyance and as I use Premiere a lot gets really tiring. Any ways to fix this?????

[EC2006]

Currently going through uninstall process.

[EC2006]

Now reinstalling from my Adobe Account page.

[EC2006]

Ok, the program is fully reinstalled. I've had no issues so far.

Would you all like me to keep this thread open and close it once I confirm there's no issue, or close it now and start a new thread if the issue arises again?

[Peru Bob]

Why don't you give it a go and see if all is OK.  Keep it all in one thread so anybody following will have the whole story.

[EC2006]

Alright. Just know this may take a while, I got lots of other stuff going on. Sorry to have this thread going on for so long.

[Shivangi_Gupta]

I agree with @Peru Bob. It's better to keep it under one thread.

Thanks for following up on this Peru Bob​

[EC2006]

Aaaaaaand the issue persists. Just happened again today.

[Peru Bob]

Is Premiere Elements the only program that is having this issue?

[Shivangi_Gupta]

Hi there,

Thanks for reaching out. I understand your concern. Getting a black screen after closing Premiere Elements does not sound ideal. In addition to the questions asked by @Steve Grisetti, we would like to know:

• Are you using any other Adobe applications?
• Have you checked if there is any Windows update pending?

This information will help us to investigate the issue. We're here to help.

Thanks,

Shivangi

[Steve Grisetti]

Your video, audio and project files are saved in areas separate from your program files. Uninstalling/reinstalling will not have any effect on any work you have in progress.

[EC2006]

Thank you, as i said this is a very important thing. All right, I will try and get back to you all.

Just be aware, he glitch does not appear every time, so it may take a while for me to respond if i see the glitch or not (usually happens within 1-5 uses of the program.

I try my best to respond as quickly as i can. thank you all for your help, as i said i will post here if the issue persists.