a low level exception occurred in adobe scopesというエラー

[koudai0928]

Adobe premiere pro cc 2019でa low level exception occurred in adobe scopesというエラーが出てプレビュー画面に何も表示されず最終的

には強制終了でしか終了することができません。原因と解決方法を教えてください。

[KShinabery212]

Can you take a screen capture or picture of this message this way someone will have a better idea.

[Shivangi_Gupta]

Hi koudai,

Sorry for your issue. I understand that you are unable to launch Adobe Premiere Pro.

Please try resetting the preferences. FAQ: How to reset (trash) preferences in Premiere Pro?

Let us know if it helps.

Thanks,

Shivangi