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In the new beta version, it is impossible to work with HLG files

New Here ,
Jan 09, 2025 Jan 09, 2025

When working with video files in HLG format, the computer becomes heavily loaded and completely reboots on its own. This issue was not observed before. As a result, it is currently impossible to open an already completed project in the older version due to incompatibility. Does this mean that the entire project now needs to be redone in v24?

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correct answers 1 Pinned Reply

Adobe Employee , Jan 14, 2025 Jan 14, 2025

I'd love to help you get to the bottom of things. 
First things first...

  • Can you please share your system specs, GPU, and OS version? 
  • Can you reproduce this issue in the latest release version of Premiere Pro 25.1
  • Can you please share a log so devs can take a peek for any suspicious clues? 
    • Start an app session 
    • Get into the bad playback state 
    • Navigate to Help > Reveal Log Files and send those files over. 
  • Does this happen with any other types of files?
  • Screen Recordings also help a great d
...
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Community Expert ,
Jan 09, 2025 Jan 09, 2025
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Adobe Employee ,
Jan 14, 2025 Jan 14, 2025
LATEST

I'd love to help you get to the bottom of things. 
First things first...

  • Can you please share your system specs, GPU, and OS version? 
  • Can you reproduce this issue in the latest release version of Premiere Pro 25.1
  • Can you please share a log so devs can take a peek for any suspicious clues? 
    • Start an app session 
    • Get into the bad playback state 
    • Navigate to Help > Reveal Log Files and send those files over. 
  • Does this happen with any other types of files?
  • Screen Recordings also help a great deal to be able to see what panels you have open, etc

 


Out of curiosity, have you tried the new Media Intelligence feature

  • Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box? 
  • DaciaSaenz_0-1736888176597.png
  • Does this improve the lagginess you're seeing in the UI?  

 

Thanks for reporting this issue and for any further detail you can provide, 

- Dacia Saenz, AE & PR Engineering Teams
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