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_Demch_
Participating Frequently
February 7, 2023

Retrieving frame errors with a temporal effect on MXF

  • February 7, 2023
  • 11 replies
  • 1458 views

App: Premiere Pro (Beta) 23.3.0 (Build 20)
Platform and OS: Mac mini M1 2020, 16GB, macOS Ventura 13.0

 

If a Sony MXF clip is added into a project and a temporal effect is applied (for example the built-in Time > Echo or Time > Posterize Time) to it,
then Premiere reports retrieving frame errors and frame substitution recursion attempts (see screenshot in attach).

 

Expected result: all clip frames should be retrieved and provided to the effect without errors.

 

MXF file info from Premiere:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVC Unconstrained
Bitstream Format: Sony
Gamma: S-Log3 Cine

 

We can provide a sample video file and project on request from Adobe by e-mail (specify e-mail address).
Thank you.

      11 replies

      _
      _Demch_Author
      Participating Frequently
      February 24, 2025

      You can recode your clip from MXF to Apple ProRes or another high quality codec in separate project without any effects and then continue to work with this new clip.

      M
      Michel5FFD
      Participating Frequently
      February 24, 2025

      Dear Adobe,
      I have the same issue here. How can I fix this? I have it on several files and need to create the Posterize look for a client project.

      _
      _Demch_Author
      Participating Frequently
      July 4, 2024

      Nah, looks like they fixed this error for exactly that file I have sent to support. But another MXF file from Canon camera still fails.

      _
      _Demch_Author
      Participating Frequently
      June 13, 2024

      Looks like it is fixed in Premiere Pro 2024 24.4.1.

      M
      Mohammad T.
      Participant
      June 6, 2024

      My team and I are having the same issue with our Sony .mxf files in Premiere Pro.

      A
      AndyAndyAndy
      Participating Frequently
      March 7, 2024

      Yes, it's good that this is getting some attention but I thought it had been acknlowledged over a year ago. It was certainly informally acknowledged in the phone call I had with the 'senior team' in February 2023. Email below is from 14th February 2023. 

       

      "Your Adobe Case ADB-27990167-Z3Y3

      Dear Andy,
      Greetings of the Day !
       
      This email is in reference to the open case regarding "error retrieving frame issue" which you faced recently while Working on Premiere Pro application.
       
      We would like to inform you that we have shared the issue with our developer team and highlighted your feedback to them, they are working on it and soon the issue would be fixed with patch updates or an updated version of the application.
       
      Our senior team would like to speak with you to gather more information..."
        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        March 6, 2024

        Thanks to Denis' helpful files and steps, we were able to reproduce this issue.

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        March 6, 2024

        We haven't encountered any "Sony MXF" that produces this behavior. 

        Denis, I've sent you a link to some private upload space; if you need to use your file delivery system, you can use my address.

        _
        _Demch_Author
        Participating Frequently
        March 6, 2024

        I posted this bug more than an year ago and it is still present in PP 24.2.1 and PP Beta 24.4.0 on ARM Macs....

        D
        Derek35752647z51d
        Participant
        February 28, 2024

        Has there been any update on this bug? My production team has run into this error while using our Sony FX6 footage and mainly using neat video. Please Adobe staff! Help us! You're our only hope! 

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