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L
Lakonur
Participant
July 14, 2021
Question

Massive performance drops since update

  • July 14, 2021
  • 1 reply
  • 456 views

I am using a 24" iMac with 16gb of ram for my work and it has been fantastic until Adobe's last update. Since then, it just keeps getting worse and worse. It started by being unable to play 4k120, where before I had no issues whatsoever, but today all of a sudden I can't even play 4k60. Not even one second… I also the get the "audio and video clock out of sync" error message. 

I have checked the activity monitor, as soon as I try to play a clip, Premiere Pro goes up to 700-800% of CPU usage and temperature reaches 99ºC. Out of nowhere, I simply can't work anymore. I can't even scrub through a clip, the preview doesn't even change… I have not installed anything else, I have not changed anything and the video settings are the exact same as they were a month ago. 

Is anyone experiencing something similar? 😕😕 the only temporary solution I found is to convert all the material to Apple ProRes… but this slows down the workflow and requieres yet more space.

This topic has been closed for replies.

1 reply

S
Adobe Employee
Swati_Soman
Adobe Employee
July 14, 2021

Hi Lakonur,

Can you provide the following info that will help us in making progress here:

- Are you trying on Version 22.0.0 Beta (build 23)?

- What is the media codec that you are using?

- Does the sequence have any effects on top of the clip?

 Would it be possible for you to share the project file so that it can be investigated further, sample project/sample media would also suffice.

 

Thanks,

Swati Soman

    L
    LakonurAuthor
    Participant
    July 14, 2021

    Hey Swati,

    Thanks your answering, appreciated. Regarding your questions:

    - Correct, 22.0.0 Beta build 23 running on an M1 machine
    - HEVC 
    - No effects, I can't even preview the clips in the media browser. When you hit play, it plays for 0.1 seconds and the lags its way to the end without even showing any new frame. 
    - Project is empty, I couldn't start anything with that performance.

    The issue with the 4k/120 is similar, but at least I could play 1 or 2 seconds before it started to be unbearable. 

      S
      Adobe Employee
      Swati_Soman
      Adobe Employee
      July 15, 2021

      Thanks Lakonur for the details!

      I tested using few HEVC 4K 60, 120fps clips and it was playing fine.

      Would it be possible for you to share a sample media clip with which we can reproduce the issue at our end?  If not, please share the complete media info of the files you are using (Properties of clip in project panel). This would help us proceed quickly.

       

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