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Rendered video preview file path can’t be found

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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I'm using Premiere Pro Beta 24.4.0 on a Windows Desktop / Windows 11 Version 22H2 for x64 based systems.  Firstly, when I open my project, I get an issue message showing that most of my rendered video preview file paths can’t be found. It system requests: Locate File Rendered.
It shows Last Path and Path.
For example:
Last Path: C:\Users\rpeet\Creative Cloud Files\Premier Pro\22.0\Adobe Premiere Pro Auto-Save/Adobe Premiere Pro (Beta) Video Previews\2020 Ajit_2_1_1.PRV\Rendered - b2d5a88-9b45-47b5-a740-55f0ddad11ac.mpeg
IMG_20240228_234853597_HDR.jpg


I then locate the path for the rendered file; however, I get an error message:
File Import Failure
Error message – The importer reported a generic error

IMG_20240228_235548342_HDR.jpg

So, I’m forced to skip all the rendered video file previews. Once inside the project and trying to use the application . . . Every time I try to render the timeline, I get an error message:
Video Preview Error
Error compiling movie.
Unknown Error.

IMG_20240229_001554826_HDR.jpg

I can't go forward with this issue!

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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hey there,

Sorry for the issue. Please go to Edit > Preferences > Media Cache and delete the Media Cache files. After that, go to Sequence > Sequence Settings and ensure that the Preview File Format is set to Quicktime and Codec to Prores 422 LT. Let us know if that helps.

 

Thanks,

Ishan

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hey there,

Sorry for the issue. Please go to Edit > Preferences > Media Cache and delete the Media Cache files. After that, go to Sequence > Sequence Settings and ensure that the Preview File Format is set to Quicktime and Codec to Prores 422 LT. Let us know if that helps.

 

Thanks,

Ishan

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Awesome, thanks! That worked. How do I get back to the stage where I was asked to link the files from Last Path to Path? See the attached file. I chose the Offline all files feature. I haven't been prompted to link the file path since the initial prompt. I'm getting the Media Offline error message for many files in my timeline. I'm hoping if I can link the paths it will take care of this issue. I know how to fix the Media offline, but I don't want to have to individually do each one.

Sincerely,

RP

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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Hello. Although this solution worked, I've had to do it each time I open a new session of Premiere Pro. What can I do to not have to continuously follow those steps?

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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Moved thread to beta forum:\

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