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Rebecca23338231h7ru
Participating Frequently
February 25, 2022
Answered

Sapphire Plug-In crashes Premiere when it tries to open

  • February 25, 2022
  • 3 replies
  • 7190 views

I have Sapphire installed on After Effects and Premiere Pro. It's always worked fine on After Effects but I have always had to uninstall the whole plug in everytime I wanted to use Premiere Pro as it crashes everytime it opens.

 

I wondered if anyone has experienced this before or has a fix?

If not I'd like to figure out how to uninstall it from Premiere but not After Effects. It's such a pain to have to keep uninstalling and reinstalling the whole thing.

 

Thanks

    This topic has been closed for replies.
    Correct answer Bruce Bullis

    But what about for After Effects? I bought borisfx sapphire and used older versions since my PC is bad and it worked completely fine till a week ago. It makes my AE crash when applying a sapphire plugin effect. I've usef many versions of AE and Sapphire (including pirated to test) and no help. People say it's because I have BCC on my device as well? I need help. Is there a corrupt sapphire file?

     

    Step by step:

    Booted up my PC

    Opened AE

    Loads in

    Applied BCC effect, works

    Applying Sapphire effect, instant crash. Help out. 


    > I need help.

    For help with BorisFX products, please contact BorisFX. We work closely with them, but cannot answer your specific questions about interactions between their products.

    3 replies

    S
    Sesetti2271061446zr
    Participant
    August 12, 2023

    did you find any solution?

      AndrewTheGreat
      AndrewTheGreat
      Known Participant
      January 18, 2024

      Yes, Pr 24.1 + Sapphire 2024.0

      Stop trying to edit and EDIT!
      М
      мамбетм57617240
      Participant
      April 26, 2022

      I have the same problem. Premier 22.3, tried to put 22.2, does not help. It is with sapphire that such a problem occurs. How did you solve the problem?

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        April 27, 2022

        >I have the same problem. 

        Specifically, what problem do you see? Does PPro crash every time you launch, if the Sapphire plug-ins are installed? 

        W
        Wake Up24216921hm4p
        Participant
        April 27, 2022

        yes, every time (I'm answering you from another account just in case), when I start the prime minister, it crashes and crumbles. when sapphire is not installed then prime works fine. works fine with sapphire

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        February 25, 2022

        We work closely with BorisFX, but haven't heard of any bugs as broad as what you've described. 

         

        If you can provide step-by-step instructions on how to reliably reproduce the crash you've described, we'd be happy to investigate further (and work with BorisFX, as necessary). 

        AndrewTheGreat
        AndrewTheGreat
        Known Participant
        October 27, 2023

        By the way it's 2023, Premiere Pro and After Effects have updated to 24 versions, BorisFX also has updated its Sapphire and people with literally freshly installed Windows and Adobe products STILL have them crash with Sapphire installed. @Bruce Bullis, how closely do you work with BorisFX? 

        Stop trying to edit and EDIT!
        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        October 27, 2023

        >...how closely do you work with BorisFX? 

        Very. We talk a few times a month (for the past >20 years), and whenever we can reliably reproduce a specific issue.

        What step-by-step instructions can we follow, that reliably reproduce the problem(s) you're seeing? 


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