Skip to main content
B
BLTartan
Participant
May 18, 2021
Question

Transcribe sequence - stopped working

  • May 18, 2021
  • 2 replies
  • 4451 views

The auto transcription feature has suddenly stopped working entirely. When I perform Transcribe Sequence, it goes through the usual upload and processing. When the blue bar reaches the end, the whole thing stops and no transcription is ever created. It just sits there.

 

I have tried multiple restarts, new project, etc. It no longer will transcribe anything I throw at it.

 

    This topic has been closed for replies.

    2 replies

    Alexander Riss
    Adobe Employee
    Alexander Riss
    Adobe Employee
    May 18, 2021

    Thank you for reporting this issue!

     

    Our cloud infrastructure is currently suffering from an outage caused by our cloud platform provider. We are working on restoring the service as soon as possible.

     

    Best regards,

     Alexander

      I
      ilonka65
      Participating Frequently
      October 13, 2021

      Hi Alexander

      I'm having this issue - I can see it was an issue back in May, has it been fixed? I'm using Premiere Pro V15.4.1 (build 6). It says its creating auto transcription > transcribing sequence (uploading to server) > then after quite some time, the error message: No network detected. Please connect to teh internet and try again

       

      Alexander Riss
      Adobe Employee
      Alexander Riss
      Adobe Employee
      October 13, 2021

      Thank you for this report.

       

      It sounds like there is something affecting the stability of your internet connection towards the Adobe cloud service. Do you have a personal firewall installed or are you behind a corporate firewall? You might need to allow-list some of our servers in order to unblock the workflow:

      adobe.com

      adobe.io

      adobe-voice.adobe.io

      adobe-voice-va7.adobe.io

      adobe-voice-nld2.adobe.io

      blob.core.windows.net

       

      Best regards,

       Alexander

      Se3NoEvil
      Se3NoEvil
      Participant
      May 18, 2021

      I am having this exact same error. It worked for me on one video this morning and is now frozen on this spot. My video is less than a minute long, I have tried a new sequence, closing and reopening, restarting, everything and no matter what it stops here. 

        A
        ArsenyRed
        Participant
        May 18, 2021

        I've checked System Monitor while trying to transcribe and Premiere Pro sends out the audio file to the server, but doesn't receive any information. So it must be an issue on the server.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices