Transcribe sequence - stopped working

New Here ,
May 18, 2021 May 18, 2021

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The auto transcription feature has suddenly stopped working entirely. When I perform Transcribe Sequence, it goes through the usual upload and processing. When the blue bar reaches the end, the whole thing stops and no transcription is ever created. It just sits there.

 

I have tried multiple restarts, new project, etc. It no longer will transcribe anything I throw at it.

 

Screen Shot 2021-05-18 at 2.09.06 PM.png

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New Here ,
May 18, 2021 May 18, 2021

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I am having this exact same error. It worked for me on one video this morning and is now frozen on this spot. My video is less than a minute long, I have tried a new sequence, closing and reopening, restarting, everything and no matter what it stops here. 

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Community Beginner ,
May 18, 2021 May 18, 2021

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I've checked System Monitor while trying to transcribe and Premiere Pro sends out the audio file to the server, but doesn't receive any information. So it must be an issue on the server.

Снимок экрана 2021-05-18 в 23.18.23.png

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Thank you for reporting this issue!

 

Our cloud infrastructure is currently suffering from an outage caused by our cloud platform provider. We are working on restoring the service as soon as possible.

 

Best regards,

 Alexander

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New Here ,
May 18, 2021 May 18, 2021

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That explains everything! Thanks Alexander. 

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New Here ,
May 18, 2021 May 18, 2021

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Is there anywhere we can be notified of things like this?  Adobe Care on twitter hasn't said anything about this.

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New Here ,
May 18, 2021 May 18, 2021

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Thanks Alexander! That makes sense. Thought it might be a cloud side issue, but couldn't be certain. 

Going to second Robert's question as well. Would be great to know when these services go down.

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Engaged ,
May 18, 2021 May 18, 2021

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Ahh am having the same exact issue. 


- Jonah Lee Walker
Video Editor, Colorist, Motion Graphics Artist

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Contributor ,
May 18, 2021 May 18, 2021

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LATEST

One place you can check is the following website:

https://status.adobe.com/#

Screen Shot 2021-05-18 at 9.06.24 PM.png

There are sub categories like Creative Cloud you can check for issues.

 

Screen Shot 2021-05-18 at 9.06.35 PM.png

 

 

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